Division Manager

Caruso Homes is a distinguished homebuilder that has been crafting custom homes since 1986. Known for our commitment to uncompromising quality and exceptional customer service, Caruso Homes has built a reputation for providing superior craftsmanship in new home construction and design. We serve discerning homebuyers throughout Maryland, Delaware, Pennsylvania, and North Carolina, offering a range of homes that cater to various needs and preferences.

At the heart of Caruso Homes is our "We Care" attitude, which emphasizes integrity, a caring approach, and a dedication to exceeding customer expectations. Our core values guide our operations, ensuring that every homebuyer receives a home built to suit their unique needs. As we continue to grow, Caruso Homes remains committed to staying on top of industry trends and technology, building homes that exceed industry standards for construction and energy efficiency.

To support this growth, Caruso Homes is seeking a Division Manager for our OYL Charlotte Division. This role will be pivotal in driving the division's success and ensuring that Caruso Homes continues to deliver exceptional homes and experiences to our customers.

The Division Manager is a senior executive responsible for overseeing the P&L, land procurement, sales and marketing, production, service, operations, and performance of the division. This role involves strategic planning, leadership, financial management, and ensuring the division aligns with the overall goals and objectives of the organization.

Responsibilities:

• Apply the company's vision, pledges, and guiding principles to all responsibilities to contribute to the improvement of the company.
• Manage the construction process from land development or lot release through construction to closing.
• Supervise all production managers, field staff, and related personnel.
• Oversee Community Set Up, Quality Assurance, Construction Standards, and assist in the Architectural selection process.
• Develop and implement a comprehensive sales strategy aligned with overall business objectives.
• Collaborate with executive leadership to set sales targets and goals.
• Collaborate with other departments, such as marketing and operations, to ensure alignment between sales and overall business objectives.
• Coordinate efforts to enhance customer satisfaction and meet client expectations.
• Communicate regularly with executive leadership, providing updates on sales performance and initiatives.
• Ensure a high level of customer satisfaction by aligning sales efforts with customer needs.
• Address customer feedback and implement improvements in sales processes or offerings.
• Develop and implement effective sales processes and methodologies.
• Identify areas for process improvement and optimization.
• Identify opportunities for business growth and expansion within the division's market.
• Develop and execute strategic initiatives to increase market share and revenue.
• Drive innovation within the sales function to stay ahead in the market.
• Develop and maintain strong relationships with Production Managers and vendors.
• Monitor building and land development budgets and enforce cost controls.
• Ensure adherence to Purchasing, Architecture, and Insurance policies and guidelines by Construction Associates, Production Managers, and vendors.
• Perform required Human Resources functions, including yearly Associate growth reviews, to ensure efficient growth and development.
• Develop and maintain relationships with Production Managers and field Associates to facilitate vendor performance feedback and the collection of "Best Construction Practices and Methods."
• Carry out supervisory responsibilities in accordance with company policies and applicable laws.
• Design and implement an up-to-date KASH (Knowledge, Attitude, Skills, Habits) program for all direct reports.
• Manage and direct day-to-day activities of divisional staff with established policies, practices, and procedures.
• Effectively manage overall planning and implementation of division projects, providing staff, resources, and direction required for business development, financial goals, estimating, and operations.
• Oversee the performance of design and construction phases of contract commitments to ensure profitability and timely execution.
• Maintain close contact with owner and architect during all phases of negotiated contracts.
• Plan, organize, direct, and control all engineering operations, personnel, budgets, and policies for the Custom Home Division.
• Manage warranty service processes and systems.
• Provide the division with sufficient estimating capabilities and proper direction.
• Develop and manage the division's budget, ensuring financial targets and profitability goals are met.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Oversee day-to-day operations, ensuring efficiency, productivity, and adherence to company policies.
• Implement operational best practices to enhance overall performance.
• Identify opportunities for business growth and expansion within the division's market.
• Develop and execute strategic initiatives to increase market share and profitability.
• Build and maintain strong relationships with clients, key stakeholders, and industry partners.
• Act as the primary point of contact for major clients and key accounts.
• Lead, motivate, and inspire a high-performing team.
• Recruit, develop, and retain top talent within the division.
• Foster a positive and collaborative work environment.
• Identify and mitigate potential risks to the division's operations and financial performance.
• Implement effective risk management strategies.
• Ensure compliance with relevant laws, regulations, and company policies.
• Uphold the highest ethical standards in all business practices.
• Drive innovation within the division to stay ahead of industry trends.
• Implement continuous improvement initiatives to enhance operational efficiency.
• Communicate regularly with executive leadership and other stakeholders, providing updates on divisional performance and initiatives.
• Review, recommend, and monitor annual and long-term budgets.
• Develop a 5-year strategic plan for the division. Ensure future land pipeline and staffing align to attain plan.
• Develop annual business plan and ensure metrics are being attained on a monthly basis, making necessary adjustments to deliver on annual plan.

Qualifications:

• Bachelor's degree (B.S.) from a four-year college or university in a related field.
• 5 to 10 years of related leadership experience in the residential homebuilding industry.
• Proficient knowledge of the construction process and building materials.
• Strong leadership and decision-making skills.
• Ability to inspire and lead a diverse team.
• Demonstrated financial management skills, including budgeting and financial analysis.
• Proven ability to think strategically and translate strategies into actionable plans.
• Excellent communication and interpersonal skills, with the ability to engage with internal and external stakeholders effectively.
• Results-driven with a focus on achieving and exceeding targets and objectives.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing market conditions and lead the division through periods of growth and transformation.

How to Apply: If you are a motivated and experienced professional looking to join a reputable homebuilder, we would love to hear from you. Please submit your resume and cover letter to hr@carusohomes.com. Upon receipt of your resume, you will be asked to complete a personality assessment.

Caruso Homes is an equal opportunity employer. We value diversity and are committed to creating an inclusive and welcoming workplace for all employees.