Call Center Associate SC

2 weeks ago

aiken, United States Nesco Resource Full time

Nesco Resource is hiring for a Call Center Associate in Columbia, SC. Apply today

This role is vital in providing excellent service to our clients, handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive experience. The ideal candidate will possess strong communication skills, attention to detail, and a proactive attitude.

Key Responsibilities:

  • Answer inbound customer calls and assist with inquiries, product information, and service-related questions.
  • Make outbound calls to follow up on customer requests, feedback, or updates.
  • Maintain accurate records of customer interactions in the system.
  • Resolve customer concerns in a timely and professional manner, ensuring satisfaction.
  • Provide product and service information clearly to customers.
  • Assist with scheduling and confirming appointments or services as needed.
  • Collaborate with other departments to address customer needs and concerns.
  • Maintain a high level of professionalism and confidentiality in all customer interactions.
  • Meet or exceed performance and quality standards set by the company.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a call center or customer service role preferred but not required.
  • Strong verbal communication skills with a friendly, clear, and professional phone demeanor.
  • Excellent listening skills and the ability to problem-solve efficiently.
  • Basic computer skills and proficiency in using customer service software.
  • Ability to multitask and manage time effectively.
  • Positive attitude, team-oriented, and committed to providing outstanding customer service.
Schedule:
Monday-Friday 
8am to 5pm
Overtime may be required based on business needs.


 # 24-36811
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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