Crossnore Communities for Children | Family Services Supervisor

2 weeks ago

avery county, United States Crossnore Communities for Children Full time

Family Services Supervisor/Bridging Families Supervisor (Avery Campus)


Location: Crossnore, North Carolina


Crossnore Communities for Children seeks a Bridging Families Supervisor in Avery County, NC to coordinate the daily operations of the Bridging Families program. This position will be responsible for the oversight of the program and for the training and development of Bridge Parents. Some travel to all Bridging Family homes which are located throughout Western NC will be required. Evening/weekend work may be required. Remote work may be possible. Must be able to have a flexible schedule and provide occasional 24-hour coverage in cottages.


JOB INFORMATION


STATUS: Full Time, Exempt


QUALIFICATIONS

Education/Experience

  • Meets requirements for a Qualified Professional which are:
  • Master’s degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families;
  • Bachelor’s degree in a human services field and two years’ experience with the current population;
  • or a Bachelor’s degree in a non-human services field and four years’ experience with the current population.
  • Minimum of two years’ experience in working with children and families, preferably in a mental health or child welfare setting.
  • 2+ years of supervisory experience preferred
  • Experience supervising foster care, Bridging Families or group care living program staff strongly preferred
  • TIPS-MAPP and Deciding Together certified strongly preferred

Skills/Competencies

Supervisory Leadership: Proven ability to manage and hold teams accountable, providing constructive feedback to enhance performance and drive improvement.

Child Welfare & Mental Health Systems: Strong understanding of state child welfare and mental health frameworks; familiarity with COA, CARF, JACHO accreditation is a plus.

Technology Proficiency: Advanced skills in Microsoft Office Suite and Google Workspace, ensuring efficiency in diverse software environments.

Interpersonal & Communication Excellence: Exceptional communication, organizational, and customer service skills, with a keen eye for detail and strong written and verbal abilities.

Relationship Building: Expertise in quickly establishing and maintaining productive relationships with colleagues, clients, and community partners.

Passion for Youth & Families: Deep commitment to serving youth and families, with a focus on supporting the youth-serving workforce.

Time Management & Multitasking: Outstanding ability to manage multiple tasks simultaneously while adapting quickly to change and maintaining high productivity.

Strategic Thinking & Problem Solving: Strong strategic thinking abilities with a talent for problem-solving and motivating teams during project implementation.

Judgment & Discretion: High level of judgment and discretion, ensuring confidentiality within and outside the organization.

Crisis Management & Cultural Competence: Demonstrated ability to handle crisis situations with an understanding of cultural factors affecting care.

Diversity & Inclusion: Committed to working effectively on diverse teams, supporting youth of all backgrounds, including various races, sexual orientations, and identities.


JOB DUTIES & RESPONSIBILITIES

  • Program Oversight & Implementation: Lead daily operations of the Bridging Families program, ensuring program goals, performance metrics, and clinical models, including the Sanctuary Model and TBRI, are implemented effectively.
  • Staff Training & Supervision: Develop, implement, and oversee in-service and on-the-job training for staff. Provide ongoing supervision, including performance evaluations, disciplinary actions, and professional development.
  • Resident Care & Management: Ensure the well-being of residents by overseeing daily routines, meal preparation, personal hygiene, and therapeutic activities. Maintain medical files, daily logs, and ensure facilities meet cleanliness and safety standards.
  • Financial Management: Manage and account for program funds, including groceries, resident activities, payroll, and billing documentation. Ensure financial compliance with all relevant regulations and policies.
  • Licensing & Compliance: Coordinate the licensing process for Bridge Parents, ensuring compliance with foster care regulations. Monitor and maintain audit-ready documentation for licensing and program fidelity.
  • Case Management Oversight: Supervise the creation and review of service plans, ensuring alignment with family/client goals. Maintain positive relationships with school staff, DSS, and community resources to support client care.
  • Collaboration & Communication: Work closely with the Director of Bridging Families, other programs, and external partners to ensure seamless service delivery. Provide feedback and address potential issues proactively.
  • Crisis & Cultural Competency: Lead crisis management efforts and provide trauma-informed care, with sensitivity to cultural issues affecting residents and their families.
  • On-Call & Respite Support: Fulfill on-call responsibilities as assigned and assist in maintaining coverage for cottages, including during staff absences.
  • Regulatory Compliance: Ensure all services and operations comply with state, federal, and agency regulations, including COA standards, to deliver high-quality care to residents.


TYPICAL WORKING CONDITIONS

Monday-Friday, 8:30-5:00; to vary depending on program needs. Must be available to work nights and weekends as necessary, including occasional 24-hour periods when providing coverage in cottages. Work involves travel to locations that range from human services agencies, clinics, hospitals, offices, and locations for field trips. May involve contact with clients and/or family members who may be hostile, resistant, and violent.


PHYSICAL DEMANDS - Medium

Position involves lifting no more than 50 pounds at a time (from time to time may need to lift children heavier than this) with frequent lifting or carrying of objects weighing up to 20 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Ability to drive and hear. Ability to spend long periods of time standing, bending, stooping, and walking around the facility while supervising and/or participating in the activities and assisting in the movement of the residents. Accompany residents on field trips requiring the physical stamina to walk a minimum of a mile (often times more). Ability to climb stairs. Job requires physical stamina; agility required to manage young, active residents.

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