Technical Writer

3 weeks ago

dallas, United States Computech Corporation Full time

6 Months with possible extension


Summary


This job position will primarily focus on creating and maintaining documentation, training, and communication materials, and providing oversight for content across various platforms throughout the organization. These materials are critical to ensuring that employees are timely and accurately informed and/or trained on information critical to providing superior customer service and complying with market and regulatory requirements.


Key Roles & Responsibilities


Analyze content in various platforms (knowledgebase, digital adoption platform, mobile apps) across the company

to determine if material is relevant and accurate.

Collaborate with key stakeholders and team members to accurately document processes, procedures, and communications.

Produce quality documentation and software simulations that are appropriate for the intended audience.

Implement change management process for document updates.

Format documentation and training into standardized templates and adhere to style guide.

Proofread and edit for grammar, spelling, and correct style usage.

Provide support for the knowledgebase, digital adoption platform, and SharePoint site; generate and analyze reports as needed.

Comply with regulations, company policies, procedures, work rules, and management expectations.

Adhere to guidelines regarding sensitive customer information and proprietary company information.

Education, Experience, & Skill Requirements

Required:

Preferred Bachelor Degree with 2 years of experience in technical writing, communications, or related field, or high school diploma with 5 years of experience in technical writing, communications, or related field.

Ability to follow directions and receive constructive feedback.

Excellent written, verbal, and organizational skills.

Self-starter, detail-oriented, dependable, highly motivated with the ability to work independently or collaboratively.

Ability to shift priorities and adjust focus as needed.

Ability to manage multiple projects within strict deadlines.

Strong experience in Microsoft Word and PowerPoint.


Preferred:

Knowledgebase/content management experience.

Microsoft SharePoint experience.

Whatfix experience.

Experience in the electric utility industry.

Familiar with basics of instructional design.

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