Technical Writer

7 days ago

Dallas, United States Sagent Full time

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent

About the Opportunity: We are looking for a talented technical writer to help create and build out a modern product documentation infrastructure. You will be a core part of the product management and implementation team working closely with business analysts, project managers and other members of the Client Communications team to create resources that don't just document what the product does but accelerates a user from novice to power user.

Our team will provide you with the best tools, resources and compensation to get the job done...and enjoy every minute of it.

Your Day-to-Day at Sagent:

  • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex concepts and communicate the information in a way that is engaging and understood by users.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation.
  • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
We'd love to hear from you if you have:
  • Completion of a four-year college degree in a relevant discipline +3 years of experience in a related field or completion of an advanced degree (masters or higher) in an applicable and relevant field +2 years of related experience in an applicable field, or experience will be considered in lieu of a degree.
  • Financial Industry experience is a plus.
  • SaaS experience is preferred.
  • Strong written and verbal communications and experience working with content in multiple mediums.
  • Experience working cross-departmentally to communicate the nuts and bolts of a product.
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.
  • Microsoft Suite and MadCap suite of content management/publishing tools experience preferred.
  • Ability to provide guidance and support to a team.
  • Customer-focused mindset with a commitment to customer success.

#LI-MP1

Perks

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1 We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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