Amazon Vendor Deductions Specialist

3 weeks ago

dallas, United States Refund Hawk Full time

Who We Are

Refund Hawk is dedicated to helping ecommerce businesses reclaim lost revenue through precise audits and expert claims management. Our focus is on simplifying complex reimbursement processes for vendors, allowing them to recover value across platforms like Amazon, Walmart, and leading distributors. With a growing reputation as a leader in the ecommerce space, we pride ourselves on delivering measurable outcomes that enhance our clients’ profitability.

Our mission is to stop revenue leakage, and we’re rapidly expanding to meet the needs of our clients. Working with some of the top brands and sellers in the industry, we’ve developed specialized tools and strategies to streamline reimbursements and drive financial growth. Join us as we continue to make an impact in the ecommerce world.

We are looking for an Amazon Vendor Deductions Specialist to take ownership of one of our core business areas. If you have experience in ecommerce fee recovery and enjoy driving operational improvements, this role will give you the opportunity to directly contribute to our success. You’ll work alongside our internal teams and external partners, refining processes and delivering top-tier results for our clients.


What You’ll Do

  • Amazon Vendor Central Expert: Utilize your knowledge of Amazon’s deduction and recovery systems to enhance our recovery strategies and maximize client outcomes.
  • Client Engagement: Serve as the primary point of contact for clients and Amazon, handling negotiations and resolving disputes efficiently. Partner with our client success team to boost engagement and identify new recovery opportunities.
  • Process Improvement: Continuously evaluate and improve our operational workflows, introducing innovative solutions to maintain Refund Hawk’s leadership in the field.
  • Operational Efficiency: Focus on refining processes to enhance productivity and promote a culture of operational excellence, ensuring that all recovery efforts are optimized.
  • Industry Research: Stay current with trends and developments in Amazon Vendor Central to keep our services cutting-edge, contributing to our product development and service evolution.

What You Bring

  • Adaptability: You excel in a fast-paced, evolving business environment and can pivot when needed to meet new challenges.
  • Data-Driven Approach: Proficient in analyzing data (especially in Excel), you can turn insights into actionable strategies that support decision-making.
  • Creative Problem Solver: You’re a proactive thinker who can tackle operational challenges with fresh ideas, helping us stay ahead of industry shifts.
  • Strong Communicator: You’re able to communicate complex ideas simply and effectively to both clients and colleagues.
  • Detail-Oriented and Organized: Your excellent time management and organizational skills ensure nothing falls through the cracks, keeping multiple projects on track.

Amazon Vendor Central Knowledge: You bring extensive experience with Amazon Vendor Central, particularly with claims management and platform navigation.

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