Fraud Analyst

1 week ago


tampa, United States SysTechCorp Inc Full time

Position Summary:

As a Fraud Analyst you will support our client’s ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with banking fraud analysis, E-Commerce fraud analysis or retail fraud analysis is a plus


Core Responsibilities:

  • Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
  • Investigate transaction/user accounts for any policy violations
  • Utilize multiple systems/windows to gather data
  • Update incident status, accurately notate accounts/transactions
  • Manage customer Rewards account status and security
  • Route escalations to defined points of contact
  • Refunding credit cards and other payment instrument
  • Cancel suspected fraud orders and flag known criminal devices to prevent use


Requirements:

  • High School Diploma or equivalent
  • Ability to work one weekend day per work week
  • One year of previous experience in the credit card/rewards card fraud or analysis industry
  • Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
  • Ability to navigate multiple computer screens with multiple systems/windows
  • Ability to communicate effectively both written and verbally
  • Strong time management skills and attention to detail


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