PSI (Proteam Solutions) | Security Systems Support Technician

6 days ago

columbus, United States PSI (Proteam Solutions) Full time

Job Overview:

We are seeking a motivated and adaptable Physical Security Systems Analyst to join our team, supporting the maintenance, implementation, and modernization of physical security systems. This role involves hands-on work with security equipment, troubleshooting, implementing end-of-life replacement strategies, supporting service calls, and acting as a key support to the Lead Analyst. The ideal candidate is proactive, detail-oriented, and capable of taking ownership of various tasks related to physical security technology, standards, and upgrades.


Key Responsibilities:

  • Assist in the replacement and implementation of end-of-life security equipment, including cameras, access control systems, and alarm systems.
  • Respond to service calls and support the maintenance and troubleshooting of physical security systems to minimize downtime.
  • Address and resolve system issues, ensuring security systems are consistently operational.
  • Assist in updating and maintaining security system standards and associated documentation, ensuring they align with best practices and the latest technology advancements.
  • Participate in proof-of-concept testing and help identify the suitability of new solutions for deployment.
  • Provide on-site support for the implementation of new technologies and equipment upgrades across various locations, ensuring successful deployment.
  • Participate in physical and software-based equipment audits, ensuring all equipment is appropriately labeled and performing battery replacements where necessary.
  • Maintain accurate and up-to-date records for installations, upgrades, audits, and service activities.
  • Work collaboratively with Facilities, Security, IT teams, and integrators (such as PSI and SDI) to support project execution and alignment with timelines.
  • Provide continual support during outages, patches, and system changes, ensuring physical security systems remain operational and accessible.
  • Contribute to the annual equipment refresh cycle, prioritizing and assisting in the replacement of outdated equipment to maintain optimal system functionality.
  • Coordinate with vendors and manufacturers for equipment support, warranty claims, training, and troubleshooting.


Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related field, or equivalent work experience.
  • 2-4 years of experience in physical security systems, access control, surveillance, or a similar field.
  • Experience with physical security technologies such as access control systems, surveillance systems, and alarm systems (e.g., CCure 9000, Avigilon).
  • Ability to troubleshoot technical issues and provide efficient solutions.
  • Strong organizational and documentation skills.
  • Willingness to travel to sites as needed.
  • Effective communication skills and the ability to work in a team environment.

Preferred Skills:

  • Knowledge of Avigilon, Software House, or similar security systems.
  • Experience working with service integrators such as PSI and SDI.
  • Familiarity with updating and implementing security standards.
  • Ability to work independently and proactively in a fast-paced environment.
  • CCure 9000 certification

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