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Mortgage Loan Officer- Call Center

2 months ago

los angeles, United States Bank of Hope Full time
  • Sale of the Bank’s loan products and the loan products of Bank-approved investors or lenders.
  • Handle inbound calls from Bank Branches and other internal partners related to mortgage inquires and applications.
  • Assist customers in understanding mortgage products, rates and eligibility criteria.
  • Guide applicants through the mortgage application process, ensuring accuracy and completeness of information.
  • Collaborate with internal teams to expedite the mortgage approval process.
  • A Mortgage Loan Officer must register in NMLS (Mortgage Loan Officer Full Name) and remain registered throughout the period he or she works for the Bank.
  • A Mortgage Loan Officer may only secure loans through the Bank or the Bank-approved investors or lenders.
  • A Mortgage Loan Officer must fully educate himself or herself on all applicable Bank policies and procedures and must strictly adhere to all such policies and procedures, including but not limited to those governing the provision of rate quotes and the locking of rates.
  • A Mortgage Loan Officer must ensure full compliance with all applicable federal, state and local laws.
  • All loans must be priced in accordance with the Bank of Hope-provided price sheet in effect at the time the Mortgage Loan Officer locks the loan.
  • A Mortgage Loan Officer must timely collect all applicable fees as set forth in the Bank of Hope Corporate Fee Sheet then in effect, and a Mortgage Loan Officer may not waive any applicable fees without the prior written approval of [Branch or Regional Manager].
  • o Application Fees:Must be collected at the time of providing service.
  • o Appraisal Fees:Must be collected at the time of providing service.
  • o Corporate Fees:All corporate fees, add-ons and/or up charges, as set forth in the Bank of Hope Corporate Fee Sheet must be collected.
  • o Administrative Fees:The Bank charges an administrative fee associated with the closing of the loan.
  • To ensure complete, accurate, and timely loan processing, data capture, and generation of business records, a Senior Mortgage Loan Officer may use only those data systems provided and used by the Bank; including but not limited to the loan origination system, prescribed automated underwriting systems (if applicable), and payroll and accounting systems. A Loan Officer may not use any other program or system without the prior written consent of Executive Vice President –Mortgage Lending.


Job Qualifications/Requirements

  • Minimum Education Level: High School Diploma
  • English: Written: AdvancedVerbal: Fluent
  • Required: 2 years of banking experience, preferably in mortgage
  • Computer/Systems Knowledge Requirements: Intermediate
  • Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
  • Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
  • Required: Proficient in writing in the English language
  • Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
  • Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Required: Good Analytical/Math skills
  • Required: Effectively manage multiple deadlines and projects
  • Required: Knowledge of lending operations, Note or International Dept. policies and procedures
  • Required: Knowledge of bank regulations affecting customer accounts



Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.