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Director, eCommerce

2 months ago

phoenix, United States AAA Northern California, Nevada & Utah Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

RESPONSIBILITIES / JOB DUTIES

  • Leadership: Embrace company values and leadership principles, lead and develop a high performing team, and nurture high levels of employee engagement.
  • Strategy: Develop and execute a comprehensive eCommerce strategy aligned with the company's overall business objectives.
  • User Journey: Oversee the entire eCommerce user journey, from product discovery to purchase and post-purchase support.
  • Team Development: Develop a highly effective cross-functional team, including colleagues responsible for website development, digital marketing, promotions, product management, pricing, sales, Member service, and order fulfillment.
  • Site Optimization: Optimize website performance, user experience, and conversion rates through A/B testing, observation of user behavior, data analysis, and strong collaboration with colleagues in other departments.
  • Stay up-to-date with eCommerce best practices, industry trends, and emerging technologies.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Have good judgment and contribute to strategy and align actions to support it.
  • Apply disciplined fact-based judgment and balance rewards and risks.
  • Contribute towards a high performing team with heart and embrace diversity.
  • Excellent communication, interpersonal, and teaming skills.
  • Superior analytical skills and structured thinking.
  • Ability to evolve your thinking and strategy based on research, data, and industry trends.
  • Exceptional organizational, planning, and project management skills.
  • Strong attention to detail, follow-through, and accountability.
  • Excellent business writing skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Minimum Qualifications
    • Bachelor's degree in a related field.
    • 7+ years eCommerce and leadership experience.
    • Demonstrated experience in home security or a similarly complex eCommerce environment involving the customization of product order, subscription plan, installation, and financing.
    • Performance marketing experience, including reporting of KPIs.
    • Marketing plan development experience.
    • Budget management experience.
    • Product management experience.
    • Go-to-market product launch experience.
  • Preferred Qualifications
    • Master's in Business Administration (MBA) or Masters degree in a related field.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

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