Unit Manager, Customer Operations MI

5 days ago

detroit, United States Piedmont Airlines, Inc Full time

We can’t wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.

Essential Duties:

  • Keep both the company goals and customer expectations in mind when overseeing daily operations

  • Coach and provide career development to the staff

  • Correct non-compliant behavior and impose corrective action as required

  • Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

  • Manage a team with various duties to include supervisors and agents

  • Administrative duties to include daily/weekly/monthly reports

  • Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees

  • Conduct employee performance reviews

Job Qualifications and Competencies:

  • Proven success as a Team Leader with ability to preplan manpower and equipment

  • Ability to work independently, set and meet own deadlines

  • Ability to work well with all levels of management and support staff

  • Able to defuse conflicts among team members

  • Familiarity with Microsoft Office Suite

  • Prior experience with internal controls processes for accountable items

Preferred Qualifications:

  • Two (2) years of supervisory experience in both Ramp and Customer Service

  • Working knowledge of Airport Operations Area (AOA) environment

  • Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)

  • Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

  • Use of computers and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

  • Handle objects up to 70 pounds

  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$50,000.00/Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.

Job Application Deadline:

December 9, 2024
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

  • Unit Manager, Customer Operations MI

    1 day ago

    Detroit, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Unit Manager, Customer Operations MI

    1 day ago

    Detroit, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Piedmont Airlines, Inc | Unit Manager, Customer Operations MI | detroit, mi

    3 days ago

    detroit, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Community Manager- Detroit, MI

    4 weeks ago

    Detroit, United States KMG Prestige Full time

    KMG Prestige is seeking a Community Manager in Detroit, MI who is goal-oriented, enjoys new challenges, and has a passion for property management. The ideal candidate will strive to create happy residents through providing superior customer service and maintaining a positive attitude. Community Managers are responsible for overseeing the daily operations of...

  • Direct Market Manager

    4 months ago

    Detroit, United States ThinkTank Full time

    ThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market Manager to lead our expansion efforts in Detroit, MI. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into Lifeline and ACP services, managing inventory, and driving significant sales performance in your...

  • Territory Sales Manager, Post-Acute

    2 weeks ago

    Detroit, United States Molnlycke Health Care Full time

    Territory Sales Manager, Post-Acute - OH/MI Press Tab to Move to Skip to Content Link No jobs that match? Jobs by category Language Log in/Sign up Job Description Territory Sales Manager, Post-Acute - OH/MI Create meaningful change in a career that matters; Take your next step with Molnlycke! Molnlycke's Post-Acute Sales team is searching for our next...

  • Restaurant Manager

    1 week ago

    Detroit, United States Applebee's Full time

    We have current relocation opportunities for 2 of our restaurants in Michigan's Upper Peninsula. We are looking for a General Manager in beautiful Houghton, MI and a salaried Assistant Manager in Marquette, MI. This is a great opportunity to join a very well established franchise organization.Miller Apple opened our first Applebee's restaurant in...

  • Insight Global | Maintenance Manager | detroit, mi

    1 week ago

    detroit, United States Insight Global Full time

    JOB DESCRIPTIONA client in the Detroit, MI area is seeking an experienced Maintenance Manager to oversee the maintenance operations of a 250,000 square foot fulfillment center. The successful candidate will manage the entire maintenance department, develop, and execute budgets, and develop/manage capital projects and ensure the safety and efficiency of all...

  • Travel RRT in Detroit, MI

    24 hours ago

    Detroit, United States Cynet Health Full time

    Job Title: Respiratory TherapistJob Specialty: Respiratory CareJob Duration: 13 weeksShift: 12-hour PM shifts, 7:00pm – 7:30amGuaranteed Hours: 36 hours per weekExperience: 1+ year experience requiredLicense: Active MI license requiredCertifications: PALS requiredMust-Have: MI license, PALS certification, minimum 1 year of experienceJob Description:-...

  • Market Manager, MI

    4 weeks ago

    Detroit, United States SoHo Experiential Full time

    Description The Market Manager is a full-time position and is pivotal in the meticulous management of all in-market events, where your primary goal is to guarantee their seamless execution while maintaining alignment with the broader brand strategy. This responsibility encompasses a diverse array of essential tasks aimed at ensuring excellent execution and...

  • Market Manager, MI

    4 weeks ago

    Detroit, United States SoHo Experiential Full time

    Description The Market Manager is a full-time position and is pivotal in the meticulous management of all in-market events, where your primary goal is to guarantee their seamless execution while maintaining alignment with the broader brand strategy. This responsibility encompasses a diverse array of essential tasks aimed at ensuring excellent execution and...

  • Market Manager, MI

    4 weeks ago

    Detroit, United States SoHo Experiential Full time

    Description The Market Manager is a full-time position and is pivotal in the meticulous management of all in-market events, where your primary goal is to guarantee their seamless execution while maintaining alignment with the broader brand strategy. This responsibility encompasses a diverse array of essential tasks aimed at ensuring excellent execution and...

  • Part-Time Stihl Technician

    17 minutes ago

    Detroit, United States Great Lakes Ace Part time

    Job DescriptionJob DescriptionPart-Time Stihl Technician (Detroit, MI)Location: Store 18407 - Detroit, MIRequisition ID: REQ-19923Posted Date: Posted 30+ Days AgoJob Type: Part timeDescription: This position is located at:18165 Mack Ave., Detroit, Michigan 48224UMMARY Great Lakes Ace Hardware is growing and expanding! We are looking to add friendly faces to...

  • Nurse Practitioner

    2 days ago

    Detroit, United States i4 Search Group Full time

    ***** 100% Travel Nurse Practitioner throughout the State of MI seeing patients in Skilled Nursing facilities***Nurse Practitioner (NP) POSITION TYPE: Advanced Practice ProfessionalSPECIALTY UNIT: Skilled Nursing Facilities LOCATION: Throughout the state of MISHIFT: Day Shift JOB TYPE: Full-Time PermanentJob Description: We are looking for an experienced,...

  • Store Director

    4 weeks ago

    Detroit, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...

  • Store Director

    3 weeks ago

    Detroit, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...

  • Territory Sales Manager, Post-Acute

    4 weeks ago

    Detroit, United States Molnlycke Health Care Full time

    Create meaningful change in a career that matters; Take your next step with Molnlycke! Molnlycke's Post-Acute Sales team is searching for our next Territory Sales Manager to champion our best-in-class Wound Care portfolio in the Ohio & Michigan markets. You'll be a motivated sales professional with 3+ years of 3rd medical sales experience in Post-Acute /...

  • Territory Sales Manager, Post-Acute

    4 weeks ago

    Detroit, United States Molnlycke Health Care Full time

    Create meaningful change in a career that matters; Take your next step with Molnlycke! Molnlycke's Post-Acute Sales team is searching for our next Territory Sales Manager to champion our best-in-class Wound Care portfolio in the Ohio & Michigan markets. You'll be a motivated sales professional with 3+ years of 3rd medical sales experience in Post-Acute /...

  • Travel Nurse RN

    4 weeks ago

    Detroit, United States SkyBridge Healthcare Full time

    Type: Progressive Care Unit Midland , MI   SkyBridge Healthcare is currently seeking Registered Nurse with Progressive Care Unit experience for a 13-week contract in MI. SkyBridge Healthcare is a premier staffing firm dedicated to matching outstanding talent with exceptional opportunities. Our commitment to excellence and our consultative approach has...

  • Venteon | Purchasing Manager | detroit, mi

    1 week ago

    detroit, United States Venteon Full time

    VENTEON Finance is hiring a PURCHASING MANAGER to provide support for a Non-Profit organization in Detroit, MI. This organization supports multiple programs that ensure people have access to shelter, food, water, education, health care and mental health programs. They also help provide training and employment programs. Come and join a team that allows you to...