Senior Value Consultant

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,500 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion - one focused on psychological safety, empathy, and human connection - that will allow employees of all backgrounds to thrive.

About the Role & Team

As a Senior Value Consultant, you will be responsible for leading & guiding prospects and customers through the end-to-end customer value journey (landing, expanding, adopting, and renewing). You will champion data-driven business transformation and ensure our customers are set up to successfully realize measurable business value & financial impact from their investment with Amplitude. As a trusted advisor & core member of the account team, you'll work closely with Sales, Customer Success, Solutions Engineering, and Professional Service teams to manage the full customer lifecycle, translating use cases and objectives into qualitative & quantitative business value assessments - both forward-looking art of the possible and retroactive value realization & impact evaluations. You will help drive adoption & value realization via use case discovery & maturity workshops and will be the face of Amplitude to some of the world's largest enterprises.

It's a rewarding job where you will have a direct influence on our revenue and growth trajectory. Successful candidates will need to demonstrate that they live the Amplitude values of humility, ownership, and a growth mindset. They will also need to concretely demonstrate their business acumen, executive presence, & financial modeling skills.

As a Senior Value Consultant, you will focus on the following:

Identifying & Framing Business Value

1. Expertise in Value Consulting Methodologies: Advanced knowledge of value consulting methodologies, supporting the entire customer journey from discovery through value realization and optimization. This includes activities like value assessment, point-of-view (PoV) development, and demonstrating the full potential of the platform solution in the context of business goals and outcomes.
2. Business Case and Financial Modeling: Proven track record in creating business cases and conducting financial modeling to support customer value hypotheses and develop commercial proposals; must have strong PowerPoint and Excel skills to effectively present findings and insights.
3. Strategic Industry Insights: Ability to develop comprehensive understanding of industry trends, providing insights to inform and align customer strategies with use cases and solution roadmaps.
4. Cross-Functional Knowledge: Strong background in working with both business and technical stakeholders to create an integrated & actionable value realization roadmap for the customer.
5. Conducting Business Value Workshops: Skilled in designing and facilitating business value workshops to engage customers, identify critical success factors, and collaboratively define and execute actionable strategies aligned with financial impact projections.

Value Realization

1. Use Case Identification and Prioritization: Advanced skills in identifying, prioritizing, and advising on the impact of customer-specific use cases. Able to define benchmarks to assess key value drivers prior to go-live, ensuring a clear understanding of potential impacts. Post-deployment, track and benchmark the realization of value through ongoing performance assessments to optimize value realization & business outcomes.
2. Value Realization Execution: Show up as a results-oriented, strategic problem solver who enjoys helping customers "cross the chasm" from current state to future state. Ability to serve as a change agent, enabling customer teams through projects that foster adoption, renewal, and expansion of the solution.

Project Management

1. Project Scope and Timeline Management: Skilled in planning and managing scope, expectations, and timelines across multiple concurrent projects. Able to effectively leverage ecosystem partners to support project goals and drive customer outcomes.
2. High-Level Organization: Ability to oversee multiple projects at different stages of the value journey, ensuring alignment with account objectives and delivering consistent progress on customer initiatives.
3. Willingness to Travel As Needed: Travel to customer on-sites to deliver workshops and presentations to build strong customer relationships.

Executive Stakeholder Management

1. Executive Communication and Influence: Proven experience in preparing, presenting, and communicating results to both internal and external executive stakeholders. Ability to engage senior executives with strategic insights and a consultative approach to foster strong, trust-based relationships.
2. Data-Driven Persuasion: Skilled at influencing decision-making through data, insights, and a confident, consultative presence. Able to navigate complex global organizations and drive alignment on strategic initiatives.

You'll be a great addition to the team if:

1. You have 7+ years of professional experience in consultative, strategic, customer-facing roles, including 3+ years in enterprise software value consulting.
2. You are excited about the opportunity to work with a high-performing GTM teams defining strategies & tactics to expand into new markets and verticals.
3. You have a proven track record in business case creation, financial analysis, and strong quantitative modeling skills supporting enterprise account strategy and customer engagement design/execution.
4. You possess advanced PowerPoint and presentation-building skills & can independently create compelling strategic narratives that represent complex scenarios for a variety of audiences.
5. You have excellent written and verbal communication skills; you are comfortable with public speaking and willing to invest in personal development to help you become a trusted expert in the eyes of our future customers.
6. You are excited to work with high-performing, highly-collaborative, highly communicative coworkers.
7. Bachelor's degree preferred; MBA preferred.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another, and the company succeeds. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, and a generous Learning & Development stipend.

The Product: Amplitude is a digital analytics platform - we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.

Other facts about Amplitude:

• Amplitude had its public market debut on the Nasdaq in September 2021.
• Amplitude is one of the best software products on the market according to G2.
• Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.
• 26 of the Fortune 100 are customers of Amplitude as are innovative brands such as Atlassian, NBC Universal, Hubspot, PayPal and Walmart.
• Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
• We have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude's D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.