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Global Mainframe Command Center Head

2 months ago

Irving, United States Citibank Full time

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. Our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Career Opportunity:

At the Citi Technology Infrastructure (CTI) Global Command Center we operate multiple services and technologies and are currently seeking a talented manager to lead our Mainframe platform. The Mainframe Platform Lead is a key part of the CTI Command Center management Team. As the mainframe lead, you will own a process-driven technology operations function providing Service Monitoring, Level-1 and Level-2 Infrastructure and Batch processing Support, as well as Change Implementation. This role will have a direct reporting line into the Global Command Center Head in order to foster collaboration and consistency.

This position gives a great deal of latitude to self-determine organizational and career direction. It is expected that you will demonstrate competency in the technical discipline and have an operational aptitude to drive process execution and improvement.

RESPONSIBILITIES:

  • Manage multiple teams of technology professionals across different countries, ensuring effective communication and collaboration.
  • Work together with other functions to ensure proper execution of processes, including direct engagement in incidents and acting as the service owner.
  • Learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001.
  • Identify internal talent to fill key positions, attract external talent with expertise to meet the technology needs of the business, build deep bench strength, and develop appropriate diverse succession plans.
  • Handle ambiguity and make technical decisions and recommendations under pressure with limited data.
  • Communicate with leadership team members and other critical stakeholders to provide a clear articulation of technical events and operational performance.
  • Develop and maintain strategic partnerships with senior business leaders, technology leaders, and technology vendors.
  • Lead, direct, and manage large-scale global projects, automation initiatives, and process improvements.
  • Accountable for financial obligations (within scope) and ensuring the strategies are in line with reducing overall costs while increasing efficiency and effectiveness.
  • Deliver learning and development programs, be a recognized leader and mentor for developing others.
  • Use excellent communication, leadership, and strong management skills to influence a wide range of internal audiences.
  • Develop and maintain internal controls to help mitigate risk.
  • Develop approaches to promote knowledge sharing and management best practices across the Enterprise Command Center.
  • Continually drive service improvement strategies.

GENERAL CHARACTERISTICS FOR SUCCESS:

  • Possess the necessary technical skills and operational support acumen required to drive critical issues to resolution through direct supervision and/or collaboration with partner organizations.
  • Effective prioritization skills and high energy.
  • Likes to work in a dynamic technology operations environment.
  • Ability to work under stress with conflicting priorities.
  • Ability to convey technical information to a large audience with various levels of technical knowledge.
  • Ability to drive communication between business leaders and IT.
  • Exhibit sound and comprehensive communication and tact skills.
  • High sense of urgency and commitment to exceeding customer expectations.
  • Strong personal work ethic that inspires excellence and enthusiasm.
  • Resilient and highly responsive in overcoming adversity.
  • Ability to work through challenges to achieve desired results.
  • Ability and willingness to operate within tightly controlled operational procedures.
  • Proficiency in managing customer satisfaction requirements.
  • Demonstrated technical competencies and history of increased responsibilities during previous three years.
  • Strong dedication towards continual growth and self-improvement.
  • Strong analytical, organizational, written and social skills.
  • Strong working knowledge of MVS, JES2, DB2, VTAM Operations.
  • Strong working knowledge of IBM Z platform architecture.
  • Proven history of experience managing both a direct and virtual team.

Qualifications:

  • 10+ years of enterprise mainframe operations support experience is required.
  • 5+ years of professional experience in a global/multi-national organization is helpful.
  • Experience in financial services or large complex and/or global environment preferred.
  • Consistently demonstrate clear and concise written and verbal communication.
  • Proven ability to develop projects required for design of metrics and identification of best practices.
  • Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail.
  • Demonstrated ability to work independently and partner with virtual teams.
  • Demonstrated ability to take ownership of various parts of a project/initiative.

Education:

  • Bachelor's degree/University degree or equivalent experience.

Additional Information:

In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. For additional information regarding Citi employee benefits, please visit citibenefits.com.

Anticipated Posting Close Date: Sep 12, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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