Keller Augusta | Vice President, Multi-Family Operations

2 days ago

boston, United States Keller Augusta Full time

Company Overview:

Our Boston based client was founded in 1982 and has grown to become one of the most successful diversified real estate investment private equity firms in the nation. The Firm has acquired, invested in, and/or managed over $39 billion of real estate on behalf of hundreds of U.S. and non-U.S. institutional investors and clients. Leveraging deep expertise in acquiring, developing, managing, and selling real assets in the U.S., they focus on delivering value to investors and communities through a combination of value-add closed-end, core open-end, and customized separate/advisory account strategies.


Position Summary:

The Vice President, Multi-Family Operations will be responsible for the oversight of the multifamily portfolio operations to ensure best practices and performance across all communities. The successful candidate will bring deep underwriting and operational experience within the multifamily space to assist Asset Managers in verifying that engaged third party managers are maximizing asset-level value. In addition to the Asset Management team, this individual will work closely with the Director, Multifamily Revenue Management.


Responsibilities:

• Conduct regular site visits with Asset Managers to assist with onsite team evaluation, performance review and capital needs.

• Identify leasing trends through week-to-week performance review alongside Asset Managers and Director, Multifamily Revenue Management.

• Manage and execute various project level objectives to include value creation and operations.

• Drive proper communication and coordination with third party vendors.

• Review quarterly operating expenses to create best practices and consistency (e.g., determine appropriate number of onsite personnel; unit turn costs; non-routine maintenance policies etc.).

• Work in collaboration with acquisitions, asset and portfolio management teams to formulate and lead the overall strategy and direction for the growth of the firm’s multifamily platform.

• Create, modify and oversee national marketing plans and strategies including establishing/managing brand standards; website design/functionality (SEO optimization techniques); lead source data analysis from reputable vendors (i.e., Ellis; Ora; Kingsley etc.).

• Oversee large value-add execution initiatives for capital projects (i.e., value-engineering; vendor selection; quality control; finish selections; ESG related initiatives etc.

• Own, analyze and evaluate real time data visibility including oversight of various technology platforms (e.g., Yieldstar, Rent Caféine, Payscan, Conservice, Yardi CRM) that firm’s third-party managers are required to operate but also evaluate other platforms that make it easier for managers to work with the firm.

• Understand and manage potential accounting integration challenges and maintain chart of account practices.

• Collaborate with Acquisition team as necessary overlaying perspective deals with current asset performance.

• Provide general support for valuation modeling purposes.

• Routinely update senior professionals on status of projects and portfolio performance.

• Alert the Deal Team to potential issues as they arise (and work with that team to evaluate solutions).

• Review financials, capital calls, and loan draws.


Qualifications:

• 10+ years of experience working in the multifamily space at the operational level.

• Excellent communicator with excellent internal client-service approach.

• Low-ego and highly collaborative.

• Ability to multi-task, prioritize and manage time effectively under tight deadlines.

• Flexible and adaptable to shifting priorities.

• Willingness to travel as needed.

• Strong work ethic.

• Project management/property management/ asset management experience.

• Exceptional communication skills.

• Business and accounting acumen along with ability to weigh in on potential acquisitions.

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

• Ability to report on current project activities including communicating on issues and/or general status updates.

• Must be able to multi-task and prioritize duties.

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