Customer Experience Associate

3 days ago

sussex, United States AVIRE Full time

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect

The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support to our customers. You will be a part of a team of Customer Services Specialist, Inside Sales Specialist, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the North America Customer Experience Manager.

What you will do:

Manage incoming requests through CRM – Salesforce and Microsoft Outlook.

Provide support for any onsite visitors. Own the experience for any customer visits.

Review order status to ensure accuracy and drive proactive customer outreach.

Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.

Identify customers’ needs and provide solutions when handling customer requests.

Communicate with other areas of the company with regards to customer questions and concerns.

Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.

Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement by using CRM data.

Performs other job duties as assigned.


We want someone who displays:

Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability: You take responsibility for your actions, and you deliver on your commitments.

Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives


Achieve a high level of customer satisfaction by creating service level agreements

Manage case load and ability to multi-task incoming emails and requests

Maintain accurate customer records and transactions within Salesforce

Resolve customer issues by working with internal departments and escalating issues based on CRM data

Ensure that all onsite visitors receive the best experience

Support with process improvements based on customer feedback


Job Skills

  • Excellent written, verbal, and interpersonal communication skills to work effectively with diverse groups of people both within and outside of the organization
  • Strong passion for continuous learning and professional development
  • Proven ability to problem-solve
  • Strong active listening and empathy skills
  • Patience and composure under pressure
  • Strong ability to build relationships with customers
  • Ability to use Outlook and Microsoft based programs

Qualifications

  • Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred.
  • A minimum of 1 year service or hospitality experience.
  • Fluent in English and primary language used in area of responsibility and/or location

Who is AVIRE?


AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual’s unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.

AVIRE is part of the Halma group (www.halma.com). Halma bets on talent We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.


Benefits

Competitive base salary

Participation in the company bonus plan

Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave

Paid time off

Professional Development training opportunities

Hybrid schedule with flexibility

  • Customer Experience Associate

    5 days ago

    Sussex, Wisconsin, United States Avire Full time

    About AVIREAVIRE is a leading provider of emergency communications and life safety solutions. With a strong market presence and a unique identity, we offer a range of products and services that cater to the needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate....

  • Customer Experience Associate

    7 days ago

    Sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Experience Associate

    6 days ago

    Sussex, United States Avire Full time

    Why join AVIRE? Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Experience Associate

    2 days ago

    Sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Experience Associate

    4 days ago

    Sussex, United States Avire Full time

    Why join AVIRE? Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Experience Associate

    7 days ago

    Sussex, United States AVIRE Full time

    Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven,...

  • Customer Experience Representative

    3 months ago

    Sussex, United States Cannabis NB Full time

    **Customer Experience Representative (Occasional) - Sussex** Customer Experience Representative ( Occasional) - Sussex **Customer Experience Representative** **Customer Experience Representative (Occasional)** **Bilingual Customer Experience Representative** (Occasional) **Our goal** is to deliver a world class customer experience built on good information,...

  • Customer Experience Ambassador

    1 month ago

    Sussex, Wisconsin, United States Cannabis NB Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Cannabis NB. As a key member of our customer-facing team, you will play a critical role in delivering a world-class customer experience that meets the needs of our diverse customer base.Key ResponsibilitiesProvide detailed information about our products to...

  • Retail Sales Associate

    1 month ago

    Sussex, United States 7-Eleven Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 7-Eleven. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring accurate cash handling and fuel transactions.Key ResponsibilitiesCustomer...

  • Delivery Associate

    6 days ago

    Sussex, United States A Super T LLC Full time

    Job Title: Delivery AssociateA Super T LLC is seeking a reliable and enthusiastic Delivery Associate to join our team. As a Delivery Associate, you will be responsible for delivering Amazon packages to customers in the Sussex, Wisconsin area.Responsibilities:Safely drive and operate your delivery vehicle at all times.Use a handheld device for routing...

  • Sales Associate

    4 weeks ago

    Sussex, United States 7-Eleven Full time

    7-eleven - 24925 Silver Spring Dr [Sales Associate / Team Member] As a Sales Associate at 7-Eleven, you'll: Provide prompt, efficient and courteous customer service; Drive sales through effective communication with customers; Maintain a clean, customer friendly environment in your franchisee's store; Ring sales and maintain cash control; Perform all regular...

  • Delivery Associate

    3 weeks ago

    Sussex, Wisconsin, United States A Super T LLC Full time

    Job OpportunityA Super T LLC is seeking reliable and enthusiastic individuals to join our team as Delivery Associates. As a Delivery Associate, you will play a crucial role in delivering Amazon packages to customers in the Sussex, Wisconsin area.Key Responsibilities:Safely operate a delivery vehicle and navigate various routes throughout the delivery...

  • Customer Service Representative

    2 days ago

    Sussex, United States The Reserves Network Inc Full time

    Job OverviewAs a Customer Account Representative with The Reserves Network Inc, you will play a critical role in supporting sales goals by providing exceptional customer service and maintaining relationships with existing accounts. This role requires a strong understanding of manufacturing processes, scheduling, and shipping, as well as proficiency in MS...

  • Sales Associate Position

    5 days ago

    Sussex, Wisconsin, United States 7-Eleven Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Sales Associate to join our team at 7-Eleven. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales through effective communication, and maintaining a clean and customer-friendly store environment.Key Responsibilities:Provide prompt,...

  • Customer Service Representative

    3 weeks ago

    Sussex, Wisconsin, United States The Reserves Network Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Account Representative to join our team at The Reserves Network Inc. As a key member of our sales team, you will play a critical role in providing exceptional customer service and maintaining relationships with existing accounts.Key ResponsibilitiesProcess customer orders, profiles, and pricing accurately...

  • Delivery Associate

    4 weeks ago

    Sussex, United States A Super T LLC Full time

    A Super T LLC is seeking a reliable and enthusiastic Delivery Associate to join our team. As a Delivery Associate, you will be responsible for delivering Amazon packages in the Sussex, Wisconsin area. You will be working with a company vehicle and will be required to drive and operate the vehicle safely at all times. You will also be responsible for...

  • Retail Sales Associate

    5 days ago

    Sussex, United States 7-Eleven Full time

    Join Our Team at 7-ElevenWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 7-Eleven. As a Retail Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and safe store environment, and promoting our products and services.Key Responsibilities:Provide exceptional...

  • Amazon Delivery Associate

    1 month ago

    Sussex, United States A Super T LLC Full time

    A Super T LLC is seeking a reliable and enthusiastic Delivery Associate to join our team. As a Delivery Associate, you will be responsible for safely driving and operating your delivery vehicle to deliver Amazon packages to customers in the Sussex, Wisconsin area. **Key Responsibilities:** * Safely drive and operate your delivery vehicle at all times *...

  • Grocery Department Associate

    2 days ago

    Sussex, United States Kroger Full time

    As a Grocery Department Associate at Kroger, you will play a vital role in creating an exceptional customer experience. Your primary responsibility will be to provide outstanding service to our customers, ensuring they feel welcome and valued in our store.Key responsibilities include:Assisting customers with product inquiries and providing recommendations to...

  • Lead Associate

    3 weeks ago

    Sussex, United States Ausblick Ski Club Full time

    Job Opportunity at Ausblick Ski ClubWe are seeking a highly skilled and customer-focused individual to join our team as a Lead Associate at Ausblick Ski Club.Job Summary:The successful candidate will provide exceptional customer service, oversee front desk shift operations, and assist with member and guest services.Key Responsibilities:Provide exceptional...