Customer Experience Specialist

3 weeks ago


Sussex, Wisconsin, United States AVIRE Full time

Why work at AVIRE? AVIRE is a leading company in emergency communications and life safety industries.

We are looking for a Customer Experience Associate to join our Americas team.

This role is responsible for providing outstanding service support to our customers.

Key Responsibilities:

  • Manage incoming requests through CRM – Salesforce and Microsoft Outlook.
  • Provide support for any onsite visitors. Own the experience for any customer visits.
  • Review order status to ensure accuracy and drive proactive customer outreach.
  • Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.
  • Identify customers' needs and provide solutions when handling customer requests.
  • Communicate with other areas of the company with regards to customer questions and concerns.
  • Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.
  • Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement by using CRM data.

Requirements:

  • Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience.
  • A minimum of 1 year service or hospitality experience.
  • Fluent in English and primary language used in area of responsibility and/or location.
  • Excellent written, verbal, and interpersonal communication skills to work effectively with diverse groups of people both within and outside of the organization.
  • Strong passion for continuous learning and professional development.
  • Proven ability to problem-solve.
  • Strong active listening and empathy skills.
  • Patience and composure under pressure.
  • Strong ability to build relationships with customers.
  • Ability to use Outlook and Microsoft based programs.

About AVIRE:

AVIRE combines 4 market-leading brands within the emergency communications and life safety industries.

Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history.

AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally.

AVIRE is committed to fostering a diverse and inclusive workplace, where all individual's unique perspectives and capabilities are valued.

We provide equal job opportunities to all applicants and promote fairness in our hiring process.

AVIRE is part of the Halma group. Halma bets on talent and is looking for bright, ambitious people to join our team and stay for the long term.

Benefits:

  • Competitive base salary.
  • Participation in the company bonus plan.
  • Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave.
  • Paid time off.
  • Professional Development training opportunities.
  • Hybrid schedule with flexibility.


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