Customer Service Team Lead
6 days ago
Customer Service Team Lead
Pay from $28 to $35 per hour with significant growth and earning potential
Texas Branch
2600 Rental Car Drive, DFW Airport, TX 75261
Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Bilingual (English/Spanish) - Fluent in both verbal and written forms
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match. Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance and sales goals.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-JM3
#LI-TX001
(#IN-TXMANC)
Our employees make the difference and we are committed to offering exceptional benefits and perks Explore
Uline.jobs to learn more-
Customer Service Team Lead
2 weeks ago
Irving, Texas, United States Uline Full timeAbout the Role:As a Customer Service Team Lead at Uline, you will be responsible for coaching and developing our Customer Service Representatives to provide exceptional service to our customers. This role requires strong leadership skills, effective communication, and a passion for delivering outstanding customer experiences.Salary and Benefits:We offer a...
-
Customer Service Team Lead
3 months ago
Irving, United States Planet Home Lending Full timeJob DetailsJob Location Irving TX - Irving, TX DescriptionJob Summary The Customer Service Team Lead resolves all borrower inquiries regarding mortgage loans received either via inbound calls or correspondence, and documents results within the servicing system. This role also provides support to the Customer Service Supervisor by assisting with escalated...
-
Customer Service Team Lead
3 days ago
Irving, United States Uline Full timeCustomer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the...
-
Mortgage Customer Service Team Lead
3 months ago
Irving, United States Planet Home Lending Full timeJob Summary The Mortgage Customer Service Team Lead resolves all borrower inquiries regarding mortgage loans received either via inbound calls or correspondence, and documents results within the servicing system. This role also provides support to the Customer Service Supervisor by assisting with escalated calls, aiding and coaching Customer Service...
-
Customer Service Team Lead
2 weeks ago
Irving, Texas, United States Uline Full timeAt Uline, we're leading the way with legendary customer serviceWe're seeking a Customer Service Team Lead to join our Texas Branch team, located at 2600 Rental Car Drive, DFW Airport, TX 75261.The Role:Foster a culture of excellence by coaching and developing our Customer Service Representatives in all areas, including product knowledge, policies, and...
-
Customer Service Lead
2 weeks ago
Irving, Texas, United States Uline Full timeJob Overview:We are seeking a skilled Customer Service Team Lead to join our team in Texas. As a key member of our leadership team, you will be responsible for coaching and developing our Customer Service Representatives to deliver exceptional customer experiences.This is an on-site position that requires a passion for delivering legendary customer service....
-
Uline | Customer Service Team Lead
6 days ago
Irving, United States Uline Full timeCustomer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the...
-
Uline | Customer Service Team Lead
7 days ago
irving, United States Uline Full timeCustomer Service Team LeadPay from $28 to $35 per hour with significant growth and earning potential! Texas Branch2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast,...
-
Customer Service Representative
4 weeks ago
Irving, United States Tempo Service Full timeJob DetailsLevel Experienced Job Location Tempo Headquarters Irving - Irving, TX Salary Range $18.00 - $20.00 Hourly Description Tempos Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls,...
-
Automation and Mechanical Services Team Lead
3 weeks ago
Irving, Texas, United States Siemens Corporation Full timeWe are seeking a highly skilled Automation and Mechanical Services Team Lead to join our team at Siemens Corporation. As a key member of our operations, you will be responsible for leading a team of professionals in preparing estimates and proposals for mechanical services.In this role, you will oversee the activities of the Field Quote Support Center,...
-
Industrial Chiller Service Team Lead
3 weeks ago
Irving, Texas, United States Johnson Controls Full timeJohnson Controls is seeking a seasoned HVAC expert to lead our team in delivering exceptional industrial chiller service. As the HVAC TB Mechanical Foreman, you will be responsible for overseeing projects, supervising field technicians, and ensuring top-notch quality and safety standards.About the Role:We are looking for a skilled leader with a minimum of 10...
-
Customer Service Team Associate
5 days ago
Irving, Texas, United States Jason's Deli Full timeJob SummaryWe are seeking a highly motivated and customer-focused Restaurant Customer Service Team Member to join our team at Jason's Deli.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service, maintaining a clean and organized store, and ensuring accuracy in...
-
Food Service Team Lead
5 days ago
Irving, Texas, United States McAlister's Deli Full timeAre you a results-driven leader looking for a new challenge? McAlister's Deli is seeking a talented Shift Manager to drive business success and lead our team to excellence!Job DescriptionThis role requires a strong understanding of food service operations, excellent leadership skills, and the ability to adapt to changing circumstances. If you're passionate...
-
Service Team Director
2 weeks ago
Irving, Texas, United States Uline Full timeLead Our Customer Service Team:We are seeking a skilled Customer Service Team Lead to join our team in Texas. In this role, you will be responsible for leading our customer service team and ensuring they have the skills and knowledge they need to deliver exceptional customer experiences.This is an on-site position that requires a passion for delivering...
-
Team Lead, Call Center
4 days ago
Irving, United States Navient Full timeDuncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integra Team Lead, Call Center, Customer Service, Business Services, Lead
-
Restaurant Customer Service Team Member
3 months ago
Irving, United States Jason's Deli Full timeJason's Deli - 7707 N. McArthur Blvd [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery...
-
Automotive Team Lead
2 weeks ago
Irving, Texas, United States Mavis Tire Supply Full timeJob OverviewMavis Tire Supply, a leading provider of automotive services and tire sales, seeks highly motivated professionals to fill the roles of Automotive Assistant and Service Manager. With a strong commitment to customer satisfaction and quality service, we offer competitive compensation and opportunities for career growth.About the PositionThe...
-
To Go Team Lead
3 weeks ago
Irving, Texas, United States Red Lobster Full timeRed Lobster - Enhance your career as a To Go Team Lead with Red Lobster, where you'll play a vital role in our fast-paced and dynamic takeout operations.About the Role:We are seeking a skilled and enthusiastic individual to join our team as a To Go Specialist. In this exciting role, you will be responsible for delivering exceptional customer service by...
-
Customer Service Associate
4 days ago
Irving, Texas, United States Staff My Agency Full timeAbout the RoleStaff My Agency, a leading insurance and financial services provider, is seeking a highly motivated and customer-focused Bilingual Customer Service Representative. This role offers a unique opportunity to work with a dynamic team and contribute to the success of our clients.
-
Team Lead, Call Center
1 week ago
Irving, United States Navient Solutions, LLC Full timeDuncan Solutions Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service. The Team Lead will be responsible for assisting the...