Branch Operations Manager

1 day ago

corpus christi, United States LGG Industrial Full time

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.LGGIND.com


ABOUT THIS OPPORTUNITY

Role Profile

Position: Branch Operations Manager

Job Location: Corpus Cristi, TX

Job Type: Full-Time

Status: Exempt


Summary of the Role

The Branch Operations Manager plans, schedules and supervises the activities of the assigned Operations team on a day-to-day basis (coordination requires important part of time) and provides expert knowledge for more complex issues, in line with department/functional guidelines and procedures, in order to contribute to efficient and customized operations. They are responsible for coordinating the daily operations of the Branch with manufacturing centers, purchasing, and the Customer Service teams. They are responsible for the facility and employees; which include the Warehouse/Manufacturing, Quality, Safety, Shipping and Receiving, VMI, Drivers and Counter Sales (if applicable). The overarching goal is to ensure OTD for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.

Responsibilities

  • Must maintain 100% commitment to safety policies and procedures.
  • Responsible for Cross departmental coordination and communication (purchasing, safety, quality, sales, fabrication centers, RDCs, and field service (if applicable))
  • Manage the personnel for efficiencies and error reductions. Ensure on-time delivery to customer expectations.
  • Monitor and Manage inventory to working capital requirements and maximize turns, while keeping the customer delivery commitments we have made.
  • Achieve and maintain maximum customer satisfaction ratings and approval standards.
  • Ensure proper staffing levels within each department; set goals for employees, evaluate and review personnel, Motivate personnel in departments under supervision.
  • Monitor business, systems and requirements to ensure ERIKS quality standards.
  • Oversee employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
  • Ensure the Branch meets all company/customer/government mandates relative to personnel, safety, security, policies; including emergency planning and execution.
  • Manage RMAs related to the warehouse
  • Ensure Fleet Compliance: DOT; Comply; hours of service; maintenance of fleet (Donlen); GeoTab- tracker on company vehicles
  • Safety scorecard for location-non Sales
  • Responsible for Facility Management

Skills and Abilities

  • Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner.
  • Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction and the ability to interact effectively with all types of people.
  • Requires computer proficiency, including Internet, e-mail, the operating system, Word, Excel, and various other software as needed.
  • Must have mechanical aptitude and the ability to learn about how our products are produced and used by our customers.
  • Must also have strong organization skills, be detailed oriented, possess problem-solving capabilities and have excellent customer service skills.
  • Key traits needed for success include, good sense of humor, compassion for people, excellent listening skills, ability to discipline and reward and the ability to continually prioritize the workload.
  • Requires ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment
  • Business acumen, understanding a P&L, a plus
  • Experience/knowledge/understanding of lean six sigma and how to apply it, a plus

Qualifications

  • 2-3 years of supervisory experience
  • 5-7 years of warehousing or production experience in an industrial setting
  • College degree, Business Administration preferred; will consider equivalents

Total Rewards

  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long term disability
  • 401-k with company match
  • Paid time off

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

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