STRATA® | Customer Support Representative

2 days ago


miami, United States STRATA® Full time

STRATA is a lifestyle brand that offers elevated essentials for music-inspired individuals, as well as a premium apparel and accessories manufacturer for select clientele. Established in 2009, STRATA has headquarters and showrooms in both Miami, Florida and Los Angeles, California. For more information, visit our website or social media channels.

WEBSITE- strata.us

INSTAGRAM- @strata

Role Description

This is a full-time on-site role as a Customer Support Representative located in Doral, FL. The Customer Support Representative will be responsible for providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction through effective communication.

Qualifications

  • Candidate should possess excellent customer support, customer satisfaction, and communication skills
  • Strong customer service skills with the ability to handle customer inquiries and complaints
  • English writing skills: grammar, spelling, etc.
  • Adept at troubleshooting and providing timely solutions to customer issues
  • Experience with CRM systems and customer support software
  • Ability to work in a fast-paced environment and multitask effectively
  • Experience in sales or marketing is a plus
  • Show initiative and skill when handing customer questions and concerns


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