Avance Consulting | Desktop Support Engineer | cleveland, oh

3 weeks ago


cleveland, United States Avance Consulting Full time

Title- Desktop Support Engineer with Network

Location- Cleveland, Ohio

Type- FTE

Job Description:

Desktop Support/Network Engineer with a minimum experience of 5 to 6 yrs.

Knowledgeable in PC/Laptop imaging, installation, and repair.

Using monitoring tools to effectively detect issues.

Enterprise environment experience preferably.

AD, SCCM, Service Now, DNS, VOIP, VPN experience a plus.

A+, Network Plus, MCP, CCNA certs is a plus.

Hands and feet support – racking and stacking

Good knowledge of structured cabling, cable testing (fiber, copper)

Good knowledge of switch line cards, modules such as SFPs Router, switch (Catalyst, Nexus)

configuration, port activation, module replacement, basic troubleshooting

UPS replacement

What we look for:

Customer service skills

Advanced troubleshooting skills

Problem-solving skills

Knowledge of ticketing systems

Proficiency in cloud-based infrastructure

Collaboration and teamwork

Proactive system monitoring

Technical training delivery

Knowledge of software bug identification and resolution

Ability to develop and implement knowledge base systems

Ability to identify upselling opportunities

Experience with process standardization

Understanding of hardware and software systems

Ability to work under pressure

Excellent communication skills

Time management skills

Analytical thinking

Knowledge of IT infrastructure

Ability to handle multiple tasks simultaneously

Technical writing skills

Knowledge of cybersecurity best practices

Familiarity with remote troubleshooting techniques

Understanding of network configuration and management

Proficiency in programming languages

Experience with data migration projects

Ability to work independently.



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