Avance Consulting | Desktop Support Engineer | cleveland, oh
3 weeks ago
Title- Desktop Support Engineer with Network
Location- Cleveland, Ohio
Type- FTE
Job Description:
Desktop Support/Network Engineer with a minimum experience of 5 to 6 yrs.
Knowledgeable in PC/Laptop imaging, installation, and repair.
Using monitoring tools to effectively detect issues.
Enterprise environment experience preferably.
AD, SCCM, Service Now, DNS, VOIP, VPN experience a plus.
A+, Network Plus, MCP, CCNA certs is a plus.
Hands and feet support – racking and stacking
Good knowledge of structured cabling, cable testing (fiber, copper)
Good knowledge of switch line cards, modules such as SFPs Router, switch (Catalyst, Nexus)
configuration, port activation, module replacement, basic troubleshooting
UPS replacement
What we look for:
Customer service skills
Advanced troubleshooting skills
Problem-solving skills
Knowledge of ticketing systems
Proficiency in cloud-based infrastructure
Collaboration and teamwork
Proactive system monitoring
Technical training delivery
Knowledge of software bug identification and resolution
Ability to develop and implement knowledge base systems
Ability to identify upselling opportunities
Experience with process standardization
Understanding of hardware and software systems
Ability to work under pressure
Excellent communication skills
Time management skills
Analytical thinking
Knowledge of IT infrastructure
Ability to handle multiple tasks simultaneously
Technical writing skills
Knowledge of cybersecurity best practices
Familiarity with remote troubleshooting techniques
Understanding of network configuration and management
Proficiency in programming languages
Experience with data migration projects
Ability to work independently.
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