Technology Training Specialist

3 weeks ago

Hendersonville, United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary

The Franchise Technology Specialist is responsible for the design and delivery, and support of training associated with new and existing SERVPRO technology.

The Franchise Technology Specialist will work with internal stakeholders and the franchise community on how to properly use new SERVPRO technology as well as new features of existing SERVPRO technology.

You will

  • Design and deliver training content associated with SERVPRO Franchise Technology.
  • Work with IT to provide initial training and support for Alpha/Beta test groups.
  • Work in tandem with other technology training and rollout stakeholders such as the Information Systems and Field Consulting teams to optimize the efforts of each team.
  • Ensure that all SERVPRO technology training plans efficiently equip each position within the franchise community with the knowledge they need to succeed.
  • Imbed key performance metrics throughout the technology training to highlight what data entry is required.
  • Ensure that all training content and classes emphasize not just how to use the technology but also the why behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).
  • Train all technology support resources including the SERVPRO Help Desk and members of the Field Operating Systems and Field Consulting teams to ensure franchises have access to knowledgeable support.
  • Coordinate with all implementation stakeholders to address any challenges in a timely manner.
  • Evaluate individual and organizational performance on a regular basis to ensure training is meeting business needs and improving performance.
  • Provide virtual or on-site technology assistance to assist franchises, as necessary.
  • Optimize the technological aspects of all SERVPRO training courses. Provide guidance to instructors and instruct, as necessary.
  • Leverage hands-on experience and student interactions to advise on the improvement of SERVPRO technology.
  • Address Revelation support tickets as assigned.

You have

  • One (1) to three (3) years of experience in software training required.
  • Two (2) years of experience with an accounting software, QuickBooks® Online preferred.
  • Experience in Xactimate® is preferred.
  • Experience with CoreLogic suite of software, including CoreLogic Mitigate and Estimate is preferred.
  • Proficient in Microsoft Office, including Microsoft Word, PowerPoint, Excel (including pivot tables) and Outlook. Working knowledge of Google Drive and WorkCenter™ preferred.
  • Enjoy identifying and incorporating training best practices using lessons learned, industry standards, and client feedback.
  • Have excellent organizational, analytical, and communication skills.
  • Working knowledge of adult learning theories.
  • Excellent written and oral communication skills.
  • Strong attention to detail to ensure accuracy and provide validation of results.
  • Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.
  • Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
  • Effective interpersonal and organizational skills.
  • Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written training content.
  • Strong focus on delivering excellent customer service.
  • Bachelor’s degree in business administration, finance, or related field; comparable experience
  • Skills certification in QuickBooks® application.
  • Skills certification in Xactimate® application.
  • Advanced training in a business function is a major plus.

Working conditions

  • One (1) to three (3) years of experience in software training required.
  • Two (2) years of experience with an accounting software, QuickBooks® Online preferred.
  • Experience in Xactimate® is preferred.
  • Experience with CoreLogic suite of software, including CoreLogic Mitigate and Estimate is preferred.
  • Proficient in Microsoft Office, including Microsoft Word, PowerPoint, Excel (including pivot tables) and Outlook. Working knowledge of Google Drive and WorkCenter™ preferred.
  • Enjoy identifying and incorporating training best practices using lessons learned, industry standards, and client feedback.
  • Have excellent organizational, analytical, and communication skills.
  • Working knowledge of adult learning theories.
  • Excellent written and oral communication skills.
  • Strong attention to detail to ensure accuracy and provide validation of results.
  • Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.
  • Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
  • Effective interpersonal and organizational skills.
  • Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written training content.
  • Strong focus on delivering excellent customer service.
  • The ability to travel independently and maintain a valid Driver’s License. Average overnight travel is 10-15% per month..

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

  • Retail Sales Technology Associate

    1 month ago

    Hendersonville, United States Staples Full time

    **Retail Sales Technology Associate** **Function: Retail Locations** **Address: 1012 Glenbrook Way** **City / State: Hendersonville, TN US** **Date Posted: February 22, 2022** **Type: Part-time** **Permanent / Contract: Regular** **Job Number: 1202645** **Description** Staples Connect is focused on our customer and our community, while empowering you to...

  • IT Support Specialist

    1 month ago

    Hendersonville, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a...

  • Membership Sales Specialist

    7 days ago

    Hendersonville, United States UFC Gym Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementTraining & developmentTuition assistanceVision insurance Looking to combine work, fitness, purpose and fun while changing lives? Being a team member of UFC GYM is more than a job. It's...

  • Membership Sales Specialist

    1 month ago

    Hendersonville, United States UFC Gym Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementTraining & developmentTuition assistanceVision insurance Looking to combine work, fitness, purpose and fun while changing lives? Being a team member of UFC GYM is more than a job. It's...

  • Membership Sales Specialist

    1 month ago

    Hendersonville, United States UFC GYM Full time

    GENERAL SUMMARY: The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This...

  • Call Center Specialist

    2 months ago

    Hendersonville, United States EmergeOrtho Full time

    DescriptionEmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with...

  • Call Center Specialist

    3 weeks ago

    Hendersonville, United States EmergeOrtho Full time

    Description EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialists responsibility is to schedule and reschedule services and assist with...

  • Medical Billing Specialist

    4 weeks ago

    Hendersonville, United States Account Management Full time

    Company Description Account Management Services (AMS) is a healthcare solutions company based in Hendersonville, TN. With over 20 years of experience, AMS specializes in providing marketing, billing, collecting, coding, credentialing, accounting, training staff, and office management services to a variety of practices and hospitals. Our customizable...

  • Medical Billing Specialist

    1 month ago

    Hendersonville, United States Account Management Services Full time

    Company Description Account Management Services (AMS) is a healthcare solutions company based in Hendersonville, TN. With over 20 years of experience, AMS specializes in providing marketing, billing, collecting, coding, credentialing, accounting, training staff, and office management services to a variety of practices and hospitals. Our customizable...

  • Dental Enrollment and Credentialing Specialist

    2 weeks ago

    Hendersonville, North Carolina, United States Blue Ridge Health Full time

    Blue Ridge Health is currently seeking a Dental Enrollment and Contracting Specialist to be part of our Credentialing Team. A competitive benefits plan, including Medical, Dental and VisionCompany sponsored life insurance and short and long-term disability coverage403(b) retirement account with company matchingSupplemental accident insurance available7 paid...

  • Dental Enrollment and Credentialing Specialist

    1 month ago

    Hendersonville, United States Blue Ridge Health Full time

    Blue Ridge Health is currently seeking a Dental Enrollment and Contracting Specialist to be part of our Credentialing Team. A competitive benefits plan, including Medical, Dental and VisionCompany sponsored life insurance and short and long-term disability coverage403(b) retirement account with company matchingSupplemental accident insurance available7 paid...

  • Dental Enrollment and Credentialing Specialist

    1 month ago

    Hendersonville, United States Blue Ridge Community Health Services Full time

    OverviewBlue Ridge Health is currently seeking a Dental Enrollment and Contracting Specialist to be part of our Credentialing Team.What We Offer You:A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental...

  • Personal Care Specialist

    1 month ago

    Hendersonville, United States VSL Employee Co LLC Full time

    Job DescriptionJob Description**Paid Med Tech training available for qualified CNAs**As a Vitality Personal Care Specialist, you will· Assist residents with daily life activities as indicated in service plans.· Perform other services for residents such as laundry, pet care, escorting to activities, etc.· Assist in development and revision of service plans...

  • Personal Care Specialist

    1 week ago

    Hendersonville, United States VSL Employee Co LLC Full time

    Job DescriptionJob DescriptionJoin Our Team at Vitality Living as a Personal Care Specialist at Vitality Living Hendersonville!At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be...

  • 2024 Counselor In Training Coordinator

    2 weeks ago

    Hendersonville, United States Camp Ton A Wandah Full time

    Position Purpose: To further the mission of camp through the development of future counselors through activities that are safe, fun, and appropriate to the campers age and abilities. Manage program and counselor in training ("CIT") schedule and supervision with assistance from program supervisors and direct care staff. Essential Job Functions: Deliver a CIT...

  • 2024 Counselor In Training Coordinator

    1 month ago

    Hendersonville, United States Camp Ton A Wandah Full time

    Position Purpose: To further the mission of camp through the development of future counselors through activities that are safe, fun, and appropriate to the camper’s age and abilities. Manage program and counselor in training ("CIT") schedule and supervision with assistance from program supervisors and direct care staff. Essential Job Functions: Deliver a...

  • Engagement Specialist

    2 weeks ago

    Hendersonville, United States Blue Ridge Community Health Services Full time

    Blue Ridge Health is currently seeking an Engagement Specialist to join our Behavioral Health Team in Hendersonville, NC. A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9...

  • Billing Specialist

    2 weeks ago

    Hendersonville, United States Blue Ridge Community Health Services Full time

    Overview: Thank you for your interest in Blue Ridge Health. Please note that this job posting is evergreen, meaning we are continuously seeking talented individuals like yourself. While there may not be an immediate opening, your application will be kept on file for future consideration as positions become available. We appreciate your proactive approach to...

  • Medical Records Specialist PRN

    1 month ago

    Hendersonville, United States HCA Full time

    Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Records Specialist PRN opening with TriStar Hendersonville Medical Center today and find out what it truly means to be a part of the HCA Healthcare team. Benefits TriStar Hendersonville Medical Center, offers a total rewards...

  • Guest Service Specialist

    1 month ago

    Hendersonville, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...