Infinity Systems, Inc. | Customer Service/Dispatcher

1 week ago


houston, United States Infinity Systems, Inc. Full time

The role of Dispatch is to assist the Service department technician and Service manager. This role requires a strong set of skills and is instrumental to the Service Department.


Responsibilities

·        The Dispatcher will be responsible for communicating the customer's needs and service histories to the field employees

·        The Dispatcher must dispatch all area technicians and maintain the database per the company's policies and procedures

·        The Dispatcher must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers

·        Keep dispatch boards current at all times

·        Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner

·        Proper purchasing and PO issuing as needed to support the team

·        Follow the set process flow for managing all customer requests

·        Any other duties as assigned

Qualifications

·        Extremely high level of urgency to resolve problems

·        Ability to adapt to very fast-pace environment and deadlines

·        Strong attention to detail

·        Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

·        Excellent interpersonal and communication skills, both written and verbally

·        Must demonstrate organization and prioritization skills to manage time

·        High level of computer skills, proficient in Excel

·        Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer

·        Able to sit at a computer for up to 8 hours



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