Project Manager

2 days ago

sherman, United States SSD Alarm Full time

SSD Alarm has an opening for a highly motivated Fire & Security Systems Project Manager to join our dynamic team. We are seeking experienced individuals who are interested in a long-term career path and are available to direct the day-to-day operations of staff while they are engaged in the construction installation and in-service testing of all Security Systems and Fire Projects to include infrastructure design, procurement, build and testing with the project being managed.

Responsibilities:

  • Follow all company policies and procedures and enforce those with others
  • Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
  • Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
  • Performing client site walks and surveys while collaborating with the sales team
  • Attend company training when required (may require travel)
  • Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control.
  • Improving productivity, quality and field installation standards
  • Selling and estimating of change orders and service contracts
  • Maintaining customer satisfaction by executing well thought-out and planned installation of systems
  • Demonstrate systems for clients and explain details such as the causes of false alarms
  • Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
  • Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
  • Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
  • Establishing and maintaining lasting relationships with clients by providing excellent support and response times
  • Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
  • Meeting with other departments, branches and managers to discuss possible improvements to the department
  • Supporting the field staff and management with a sense of urgency
  • Inventory management and just in time part ordering
  • Provide client support after hours, holiday and weekends as needed
  • Perform other duties as assigned


Requirements

  • Minimum of five years of industry experience
  • Education: Must have a high school diploma or GED equivalent.
  • Relevant qualifications, such as certificates or diplomas are desired
  • Ability to coach others
  • Diagnose errors or technical problems and determine proper solutions
  • Seasoned professional
  • Highly organized
  • Analyzing information/Problem solving
  • Develop long-term relationships with clients while maintaining a high level of customer satisfaction
  • Ability to handle client complaints or conflicts
  • Confident in facing confrontations
  • Develop positive and productive relationships with sales and field staff
  • Teamwork oriented
  • Support management
  • Results driven
  • Meticulous in detail
  • Excels in time management
  • Computer skills along with some networking skills
  • Proficient in Microsoft Outlook and Word
  • Make sound decisions in the absence of detailed instructions
  • Self-disciplined
  • Good writing skills
  • Ability to prioritize and multi-task in a fast-paced environment
  • Excellent verbal communication skills
  • Adaptability
  • Ability to learn new products, systems, programs and skills
  • Knowledge of NEC, Building/Construction
  • Reading and interpreting construction plans
  • Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
  • Good driving record
  • Balancing competing demands while staying ahead of deadlines
  • Traveling as needed

Physical Requirements:

  • The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs.
  • Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds.
  • Must have the ability to respond quickly to sounds and dangerous situations.
  • Requires the ability to move safely over uneven terrain or in confined spaces.

Knowledge of

  • NEC
  • Fire Alarm
  • Intrusion Alarm
  • CCTV
  • Access Control

Pluses

  • Journeyman Fire Card, Texas Fire License, Reg 4
  • Certification, Nicet Certification, Notifier Experience, Lenel Experience,
  • S2 Experience, SQL Database Administration, Alarm Agent Card

Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. *SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.

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