Project Manager
6 months ago
SSD Alarm has an opening for a highly motivated Fire & Security Systems Project Manager to join our dynamic team. We are seeking experienced individuals who are interested in a long-term career path and are available to direct the day-to-day operations of staff while they are engaged in the construction installation and in-service testing of all Security Systems and Fire Projects to include infrastructure design, procurement, build and testing with the project being managed.
Responsibilities:
- Follow all company policies and procedures and enforce those with others
- Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
- Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
- Performing client site walks and surveys while collaborating with the sales team
- Attend company training when required (may require travel)
- Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control.
- Improving productivity, quality and field installation standards
- Selling and estimating of change orders and service contracts
- Maintaining customer satisfaction by executing well thought-out and planned installation of systems
- Demonstrate systems for clients and explain details such as the causes of false alarms
- Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
- Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
- Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
- Establishing and maintaining lasting relationships with clients by providing excellent support and response times
- Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
- Meeting with other departments, branches and managers to discuss possible improvements to the department
- Supporting the field staff and management with a sense of urgency
- Inventory management and just in time part ordering
- Provide client support after hours, holiday and weekends as needed
- Perform other duties as assigned
Requirements
- Minimum of five years of industry experience
- Education: Must have a high school diploma or GED equivalent.
- Relevant qualifications, such as certificates or diplomas are desired
- Ability to coach others
- Diagnose errors or technical problems and determine proper solutions
- Seasoned professional
- Highly organized
- Analyzing information/Problem solving
- Develop long-term relationships with clients while maintaining a high level of customer satisfaction
- Ability to handle client complaints or conflicts
- Confident in facing confrontations
- Develop positive and productive relationships with sales and field staff
- Teamwork oriented
- Support management
- Results driven
- Meticulous in detail
- Excels in time management
- Computer skills along with some networking skills
- Proficient in Microsoft Outlook and Word
- Make sound decisions in the absence of detailed instructions
- Self-disciplined
- Good writing skills
- Ability to prioritize and multi-task in a fast-paced environment
- Excellent verbal communication skills
- Adaptability
- Ability to learn new products, systems, programs and skills
- Knowledge of NEC, Building/Construction
- Reading and interpreting construction plans
- Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
- Good driving record
- Balancing competing demands while staying ahead of deadlines
- Traveling as needed
Physical Requirements:
- The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs.
- Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds.
- Must have the ability to respond quickly to sounds and dangerous situations.
- Requires the ability to move safely over uneven terrain or in confined spaces.
Knowledge of
- NEC
- Fire Alarm
- Intrusion Alarm
- CCTV
- Access Control
Pluses
- Journeyman Fire Card, Texas Fire License, Reg 4
- Certification, Nicet Certification, Notifier Experience, Lenel Experience,
- S2 Experience, SQL Database Administration, Alarm Agent Card
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. *SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.
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