Tata Consultancy Services | Help Desk Desktop Support | phoenix, az

3 days ago


phoenix, United States Tata Consultancy Services Full time

About TCS :

Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.


About Job:

Job Title: Helpdesk / Desktop Support

Location: Phoenix, AZ

Job Type: Full Time

Experience : 9+


Note: Candidate should be local to Arizona location.

Technical skills:

  • Analyzes end user needs and orders.
  • Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
  • Loads software such as operating systems, office, and operations software onto computers.
  • Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
  • Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Instructs users in use of equipment, software, and related material.
  • Enters commands and observes system functions to verify correct system operation.
  • Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
  • Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
  • Coordinates activities with network services or other information systems groups.
  • Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
  • Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
  • Coordinates activities with network services or other information systems groups.
  • Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
  • Escalates major system problems to computer operations, engineering, or application support.
  • Performs basic telephone maintenance.
  • Performs other duties as assigned.



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