Insight Global | Electronic Data Interchange Manager

5 days ago


charlotte, United States Insight Global Full time

***this is a FULLY ONSITE role - please see locations below***


Role: EDI Manager

Location: Charlotte, NC, Chicago, IL, Atlanta, GA, Dublin, Ohio (preference in that order) – 5x onsite

Interview Process: 3 rounds

Perm Salary: $125K-130K + Annual Incentive (15%)


Summary:

Insight Global is looking for an Electronic Data Interchange (EDI) Manager to join one of our logistics clients. As the EDI Manager, you’ll be responsible for the setup, support, maintenance and enhancements of EDI trading partners. Your focus will be on providing support to all customers and business users by providing proactive communication and ensuring enhancements are high quality and delivered in a timely, cost-effective manner. The ideal candidate has direct hands-on experience maintaining EDI, working and scaling the platform in house. This role sits 5x onsite in either Charlotte, NC, Atlanta, GA, Chicago, IL, or Dublin, OH.

Must Haves:

  • Bachelor's degree or equivalent related work or military experience
  • 3+ years in an EDI management role with support team
  • 5+ years of experience in one or more of the following IT areas: software development, maintenance and support; IT solutions and business analysis; project management with experience directly managing and/or leading IT professionals
  • Client-facing customer service experience and excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Nice to Have:

  • PMP Certification
  • Transportation/logistics industry experience
  • API Gateway experience (Preferably Apigee)
  • Service Now for ticketing experience
  • Proficiency in Microsoft Office and Windows applications
  • Tool: Previous experience using IBM Sterling B2Bi , SFG experience
  • Mulesoft, Cleo, dell boomi

What your day-to-day will look like:

  • Oversee the implementation of new and existing trading partners in alignment with department targets, key performance indicators and service level agreements
  • Directly supervise local, remote and off-shore staff
  • Own EDI service level agreements including backlog management targets, delivery targets, response time targets, testing targets and system availability targets
  • Participate in problem-solving and troubleshooting tactical work with customers and internal business functions to resolve EDI challenges and escalations
  • Maintain accountability for overall quality of team’s output, including diagnosing and correcting root process or procedural problems contributing to any quality issues
  • Identify, implement and manage process and tool enhancements to improve overall team delivery; responsible for direct oversight of staff, tactical execution and implementation of operational plans
  • Manage and lead EDI projects and setups including documentation, quality assurance, implementation support and workflow management
  • Stay updated with EDI standards, industry trends and emerging technologies, and propose new and innovative solutions to improve EDI processes and enhance data exchange capabilities
  • Prepare and present regular reports and updates to IT management, highlighting project status, key performance indicators and recommendations for improvement
  • Provide technical expertise and support to resolve complex EDI-related issues, and serve as an escalation point for EDI production support tickets
  • Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
  • Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements.
  • Foster teamwork and motivate others for success


  • Charlotte, United States Insight Global Full time

    ***this is a FULLY ONSITE role - please see locations below***Role: EDI Manager Location: Charlotte, NC, Chicago, IL, Atlanta, GA, Dublin, Ohio (preference in that order) – 5x onsite Interview Process: 3 rounds Perm Salary: $125K-130K + Annual Incentive (15%) Summary: Insight Global is looking for an Electronic Data Interchange (EDI) Manager to join one of...


  • Charlotte, United States Insight Global Full time

    ***this is a FULLY ONSITE role - please see locations below***Role: EDI Manager Location: Charlotte, NC, Chicago, IL, Atlanta, GA, Dublin, Ohio (preference in that order) – 5x onsite Interview Process: 3 rounds Perm Salary: $125K-130K + Annual Incentive (15%) Summary: Insight Global is looking for an Electronic Data Interchange (EDI) Manager to join one of...


  • charlotte, United States Insight Global Full time

    Required Skills & Experience- 4+ years experience managing technical projects (data-related projects preferred)- Ability to interface with business and technical stakeholders- Strong communication is crucial- Understands projects that utilize data tools (Alteryx, Tableau, Python)- Hands on experience with JIRA for gathering requirements- Agile experience,...


  • charlotte, United States Insight Global Full time

    This is a 6 Month Contract to Hire positionMust Haves: High school diploma/GEDValid driver’s license (clean record)Able to pass drug and background checkWillingness to learnPersonable disposition and team work orientedNote: candidates with prior exposure to the environmental space (i.e. air monitoring, soil sampling, materials testing, water sampling) are...


  • charlotte, United States Insight Global Full time

    This is a 6 Month Contract to Hire positionMust Haves: High school diploma/GEDValid driver’s license (clean record)Able to pass drug and background checkWillingness to learnPersonable disposition and team work orientedNote: candidates with prior exposure to the environmental space (i.e. air monitoring, soil sampling, materials testing, water sampling) are...


  • charlotte, United States Insight Global Full time

    Insight Global is seeking a Process Improvement Analyst for a large financial services company in the Charlotte, NC area. This is going to be in the Treasury organization within the bank, and this individual will be looking into improving processes for the Treasury business’ quarterly forecast. This person will be responsible for process improvement/data...


  • charlotte, United States Insight Global Full time

    Insight Global is seeking a Process Improvement Analyst for a large financial services company in the Charlotte, NC area. This is going to be in the Treasury organization within the bank, and this individual will be looking into improving processes for the Treasury business’ quarterly forecast. This person will be responsible for process improvement/data...


  • charlotte, United States Insight Global Full time

    Pay: 20-21/hr Room for growth! Must Haves:Experience with a customer support/service or sales position in any industryCustomer service personality is a mustOrganization, multi-task, attention to detailPLUS:Experience with ELP/CRM systemsPrevious experience in manufacturing industry Job Description: Insight Global is looking for an Entry level Inside Sales...


  • charlotte, United States Insight Global Full time

    Insight Global is assisting a property management company in their search for a Building Engineer to join the team at their residential locations in Charlotte. The Building Maintenance Engineer will follow standard operating procedures, install, inspect, repair and do preventative maintenance to mechanical, electrical, plumbing, HVAC and waste management...

  • Data Insights Analyst

    2 weeks ago


    Charlotte, North Carolina, United States Saxon Global Full time

    Saxon Global is a leading provider of innovative solutions and services. We are currently seeking a highly skilled Data Insights Analyst to join our team in Charlotte, NC. The estimated annual salary for this position is around $90,000 - $115,000, depending on experience.The ideal candidate will have at least 5+ years of experience in data analysis and...


  • charlotte, United States Insight Global Full time

    Required SkillsAdvanced, expert Excel skills is mandatory (5+ years)Moderate-to-advanced SQL skills is also mandatory (5+ years)Data mining experience (7+ years)Analytics experience – dissect, distill, and simplify data (7+ years) Day to Day:The role provides critical end to end production support of metric reporting routines. The reports/dashboards are...


  • charlotte, United States Insight Global Full time

    Required SkillsAdvanced, expert Excel skills is mandatory (5+ years)Moderate-to-advanced SQL skills is also mandatory (5+ years)Data mining experience (7+ years)Analytics experience – dissect, distill, and simplify data (7+ years) Day to Day:The role provides critical end to end production support of metric reporting routines. The reports/dashboards are...


  • Charlotte, North Carolina, United States Saxon Global Full time

    Data Insights Professional OpportunitySaxon Global is seeking a highly skilled Data Insights Professional to join our team in Charlotte, NC. This is a 3-month contract-to-hire position. The ideal candidate will have at least 5 years of experience as a Data Insights Professional with expertise in SQL and data analysis. Experience working with relational...


  • Charlotte, North Carolina, United States Insight Global Full time

    About Insight GlobalWe are a leading provider of professional services and solutions for large financial clients.Job OverviewThis is a 12-month contract position with the possibility of extension. The ideal candidate will have experience working with data flows, data reconciliation, regulatory remediation, and data controls for a large bank.Key...


  • charlotte, United States Insight Global Full time

    Reporting to the Digital Product Manager, the Creative Services Project Manager will manage end-to-end delivery (production and development) of marketing campaign materials and digital optimizations and enhancements related to the lines of businesses supported. Proactively leads and facilitates day-to-day communication with Creative Services and...


  • charlotte, United States Insight Global Full time

    Reporting to the Digital Product Manager, the Creative Services Project Manager will manage end-to-end delivery (production and development) of marketing campaign materials and digital optimizations and enhancements related to the lines of businesses supported. Proactively leads and facilitates day-to-day communication with Creative Services and...


  • Charlotte, North Carolina, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to join our team at Insight Global. The ideal candidate will have extensive experience in data analysis, Excel, and SQL skills, as well as expertise in data mining and analytics.About the RoleThis is an exciting opportunity to work with senior executives and drive business strategy through critical...


  • charlotte, United States Insight Global Full time

    Position: Director of Digital Channels TechnologyLocation: Charlotte, NC 28217Must Haves:5+ years of experience as a Director or above, specifically implementing and evolving Mobile Applications, Commerce Storefronts, Web App, Micro-sites, Conversational Engines, Web Sites, Retail Digital Boards, Advertising Platforms, Content Management Systems, Digital...


  • Charlotte, United States Insight Global Full time

    Insight Global is seeking an Audit Risk Management Consultant to join a large financial services company in Charlotte, NC. This employee will report to the Regulatory Reporting Audit team for said client. This is a contract position that will likely go through the end of 2025. Candidates need to have a strong background working with SQL testing, specifically...


  • Charlotte, United States Insight Global Full time

    Insight Global is seeking an Audit Risk Management Consultant to join a large financial services company in Charlotte, NC. This employee will report to the Regulatory Reporting Audit team for said client. This is a contract position that will likely go through the end of 2025. Candidates need to have a strong background working with SQL testing, specifically...