Adecco | Customer Relations Manager | washington
1 week ago
Essential Functions
- Works with project management, vendors and internal staff to ensure that customers’ expectations are being met with highest level of quality and customer service.
- Mentor, train, hire, coach and develop staff to ensure professional growth.
- Determine essential priorities of customer projects and requests.
- Maintain contact with current customers to ensure company has exceeded customer satisfaction.
- Develop relationships with potential customers introducing products and services offered.
- Grow relationships with current customers with introducing new products and services offered.
- Attend trade shows and observe the markets for any new products being offered from foreign or domestic suppliers.
- Develop proposals for customer projects to include pricing, labor, materials and equipment needs.
- Work with the legal department on any contract negotiations with external customers to ensure a timely execution.
- Out of town travel is required to address supplier and customer issues as well as develop new customer relationships.
- Maintain and promote strong work ethics and uphold all policies and procedures.
Requirements
- Requires a Bachelor’s degree in business or a related field.
- Must have prior experience (5-7 years) of project management and/or customer service experience in a contract manufacturing environment.
- Must have previous supervisory experience and will lead a team of 2-4 project managers.
- Ability to understand market trends, as well as experience in new customer development.
- Requires the ability to read, analyze, and interpret business information, journals, technical procedures, or governmental regulations.
- Must have excellent communication skills (written and verbal) to write reports and findings and present to all levels of management in a clear and concise manner.
- Excellent customer relationship management skills and corresponding experience.
- Excellent analytical problem-solving capabilities.
- Exceptional project management skills.
- Exceptional organizational skills, along with strong attention to detail.
- Exceptional multi-tasking and project management skills, along with ability to perform well under pressure while maintaining composure and respect for everyone.
- Demonstrated excellence in Microsoft Office suite.
- Proven ability to maintain confidentiality and discretion with information.
Benefits
- Comprehensive medical insurance plan and prescription drug coverage
- Comprehensive dental insurance plan
- FREE Basic Life and AD&D Insurance
- Short and Long Term Disability coverage
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