Sr. Manager

Outset invented a better way to do research: AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale. The research industry is massive ($140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures. The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people. We’re a tight-knit team of 30 based in San Francisco’s Financial District, serving some of the world’s largest enterprises. The Role As our first Sr. Manager of Revenue Operations, you’ll build the operational backbone of our go-to-market organization. You’ll partner closely with Sales, Marketing, and Customer Success to design scalable processes, own GTM tech stack administration, and ensure that data-driven decisions guide how we acquire and retain customers. This is a high-impact, hands‑on role where you’ll both build and strategize — helping shape how we track pipeline, forecast revenue, optimize acquisition funnels, and align teams around predictable growth. Responsibilities Serve as the connective tissue across GTM teams (Sales, Marketing, CS) to drive process alignment and efficiency. Own CRM administration and ensure data cleanliness, reporting accuracy, and automation efficiency. Design and optimize end‑to‑end customer lifecycle workflows, including lead routing, stage progression, handoffs, and SLAs between Marketing, Sales, and Customer Success. Drive adoption of GTM processes through enablement, documentation, and ongoing stakeholder collaboration. Build dashboards and metrics that track funnel performance, conversion, and customer health. Support forecasting and pipeline management to enable accurate go‑to‑market planning. Partner with leadership to design incentive structures, territory models, and target setting. Evaluate and implement GTM tools for lead scoring, attribution, and lifecycle management. Conduct ad hoc analysis to inform resource allocation and growth strategy. Qualifications 4 – 7 years in Revenue Operations, Sales Ops, or GTM Analytics at a B2B SaaS or tech company. Proficiency with Hubspot and Salesforce (and operating in a multi‑tool GTM environment), BI/reporting tools, and spreadsheet analysis. Deep understanding of SaaS metrics and GTM funnels. Comfortable in a fast‑paced startup environment with evolving goals and limited structure. Excellent communicator who can translate data insights into strategic recommendations. Bias toward action and adaptability — you’re excited to build from zero to one. Bonus Experience standing up RevOps processes at an early‑stage company. Certified Salesforce Admin. Benefits Daily collaboration with founders, shaping the core product vision. Exposure to and collaboration with design and research leaders at top global brands. Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications. Outset is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. #J-18808-Ljbffr