Catalog Operations Agent

2 weeks ago

atlanta, United States StubHub Full time

Catalog Operations Agent


StubHub is growing and looking for people who want to help us shape how millions buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and, most importantly, a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.


Job Description:

StubHub is seeking a Catalog Operations team member on our global catalog team within our Event Data Management organization. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape. This person will collaborate with our Product, marketing, customer service, supply, and fulfillment teams to drive a world-class, universal ticketing catalog.


Responsibilities:

  • Enhance and enrich our event catalog by adding events directly into the catalog and maintaining all data associated with the catalog.
  • Manage a queue of work by responding quickly to all inquiries, reports, and requests being made by top customers.
  • Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise.
  • Perform detailed research to understand how events are set up including date, time, venues, ticket types, who is performing, venue map layouts, and other pertinent information.
  • Partner with our Supply and Product teams to meet service levels, enhance tools, and increase speed and efficiency.
  • Look for opportunities to improve internal processes that support both buyers and sellers.
  • Support other functions where necessary to deliver a great ticket buying and selling experience.


Position Type and Expected Hours of Work:

  • This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
  • This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.


Preferred Education and Experience:

  • BS/BA degree or equivalent - 0 to 2 years of related professional experience
  • Prior ticketing, box office and/or entertainment experience is a plus
  • Passionate fan of the live entertainment sector (concerts, festivals, musicals, plays, performing arts, sports)
  • Self-starter and ability to execute on multiple projects and tasks independently
  • Reliable organizational skills combined with an attention to detail
  • Ability to prioritize and meet aggressive targets and deadlines
  • Strong reading comprehension, written and oral communication skills
  • Team player who is comfortable working with various departments
  • Flexibility and ability to work in a fast-changing environment
  • Willing and able to work weekends


What We Offer

  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.


About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.


We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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