Technical Manager
1 week ago
The Technical Manager will oversee daily quality operations while also driving long-term strategies for growth. This role will collaborate closely with global technical teams to manage customer complaints, ensure regulatory compliance, identify potential risks, and maintain adherence to local product and business standards.
Key Responsibilities
- Lead product formulation efforts, manage product specifications, conduct competitive benchmarking, and support shelf-life studies and product tastings.
- Serve as the primary point of contact for FDA audits, ensure readiness for FSVP/FSMA audits, and work with the global audit team to ensure both site and supplier compliance. Assist with certification processes and product claims compliance.
- Oversee and resolve customer complaints, analyze trends, and collaborate with the global technical team to implement corrective actions. Provide regular reports on complaint trends to drive continuous improvement.
- Investigate product quality issues, lead root cause analyses, and coordinate laboratory testing as needed. Implement corrective actions to address quality concerns.
- Lead and manage North American site audits, work with facilities to ensure adherence to quality standards, and support business continuity planning. Ensure third-party suppliers meet the company’s quality requirements.
Qualifications
- Bachelor's degree required.
- Minimum of 4 years of experience in the food industry.
- Experience conducting customer and supplier audits.
- FSVP certification is preferred or must be obtained within 6 months of hire.
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