Current jobs related to Customer Experience Manager - Philadelphia - LSG Sky Chefs

  • Customer Experience Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Five Below Full time

    About Five BelowAt Five Below, we're passionate about creating an amazing experience for our customers. Our purpose is to provide a fun and engaging shopping environment where customers can find unique and exciting products at affordable prices.Job SummaryWe're seeking a highly motivated and experienced Customer Experience Manager to join our team. As a key...

  • Customer Experience Manager

    2 months ago

    Philadelphia, Pennsylvania, United States RPI Philadelphia Full time

    About the RoleRPI Philadelphia is seeking a highly motivated and results-driven Sales and Marketing Leader to join our team. As an Assistant Manager, you will be responsible for leading our sales and marketing efforts, driving business growth, and developing a high-performing team.Key ResponsibilitiesSales and Marketing Strategy: Develop and execute sales...

  • Customer Experience Manager.

    4 weeks ago

    Philadelphia, United States Cisco Full time

    Application window has been extended until 10/12/2024 Must be located within a commutable distance to the primary location. Travel will be required as needed. What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer...

  • Customer Experience

    3 weeks ago

    Philadelphia, United States Five Below Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you...

  • Customer Experience Strategist

    2 months ago

    Philadelphia, Pennsylvania, United States OGC Global Full time

    About the RoleOGC Global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world's largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and Telecommunications,...

  • Customer Experience Ambassador

    4 weeks ago

    Philadelphia, Pennsylvania, United States RSP Events Full time

    Customer Event RepresentativeWe are seeking a highly motivated and bright individual to join our competitive event team at RSP Events. Our company has a robust history of driving successful event sales strategies that have taken our clients' footprints to the next level.Key Responsibilities:Engage in team meetings, round tables, and training sessions while...

  • Customer Experience Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Gregg Englebreth - State Farm Agent Full time

    As a Customer Experience Representative with Gregg Englebreth - State Farm Agent, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to forge enduring customer relationships and proactively follow up to ensure continued satisfaction.Key Responsibilities:Employ a customer-centric, needs-based...

  • Customer Experience Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States An Epic Adventure Full time

    Customer Booking SpecialistWe are seeking a driven and passionate individual to join our team as a Customer Booking Specialist. As a key member of our team, you will play a crucial role in guiding customers to achieve their travel package goals.Key Responsibilities:Exemplify our Core Values and Mission Statement to live out our culture.Foster teamwork by...

  • Customer Experience Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States An Epic Adventure Full time

    About the JobWe are seeking a driven Customer Booking Specialist to join our passionate team at An Epic Adventure. As a key member of our team, you will play a crucial role in guiding customers to achieve their travel package goals.Key Responsibilities:Exemplify our Core Values and Mission Statement to live out our culture.Foster teamwork by collaborating...

  • Customer Experience Coordinator

    6 days ago

    Philadelphia, Pennsylvania, United States An Epic Adventure Full time

    About the RoleWe are seeking a driven Customer Booking Specialist to join our passionate team at An Epic Adventure. As a key member of our team, you will play a vital role in guiding customers to achieve their travel package goals. Your strong communication skills and ability to work closely with clients will enable you to create personalized details that...

  • Customer Experience Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States An Epic Adventure Full time

    About the RoleWe are seeking a driven Customer Booking Specialist to join our passionate team at An Epic Adventure. As a key member of our team, you will serve as a member of our team, including monthly calls and meetings (virtual), and embody our company's mission. We are currently seeking passionate individuals to help us guide customers to achieve their...

  • Customer Experience Liaison

    3 weeks ago

    Philadelphia, Pennsylvania, United States Medtrics Lab LLC Full time

    Customer Experience SpecialistMedtrics Lab LLC is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. Our mission is to empower healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows.Key Responsibilities:Act as the primary...

  • Customer Experience Liaison

    2 months ago

    Philadelphia, Pennsylvania, United States Medtrics Lab LLC Full time

    About Medtrics Lab LLCMedtrics Lab is a healthcare education SaaS company dedicated to enhancing the operational efficiency of healthcare organizations. Our mission is to empower healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational workflows.Job SummaryWe are seeking a self-motivated...

  • Customer Experience Representative

    2 weeks ago

    Philadelphia, Pennsylvania, United States Hertz Full time

    Job Title: Customer Experience AssociateAt Hertz, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. This role is responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide exceptional customer service and support...

  • Customer Experience Specialist

    3 months ago

    Philadelphia, United States Medtrics Lab LLC Full time

    Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare organizations. We are on a mission to create an engaged healthcare workforce that saves lives. Our platform empowers healthcare providers and administrators with tools that facilitate data management, analysis, and seamless operational...

  • Customer Experience Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Bob's Discount Furniture Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Bob's Discount Furniture. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesGreet and engage customers, uncovering their...

  • Customer Experience Associate

    4 weeks ago

    Philadelphia, United States Hertz Full time

    Wages $17.50 Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to legally drive a vehicle Ability to work any schedule to include nights, weekends, and holidays based on the...

  • Customer Experience Coordinator Supervisor

    18 hours ago

    Philadelphia, Pennsylvania, United States TJ Maxx Full time

    At TJ Maxx, we're looking for a skilled Customer Experience Coordinator Supervisor to join our team. This role is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.Key Responsibilities:Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity;...

  • Customer Experience Ambassador

    2 weeks ago

    Philadelphia, Pennsylvania, United States Live Nation Entertainment Full time

    Live Nation Entertainment is seeking a Customer Experience Ambassador to provide exceptional service to patrons of all House of Blues venues. Key responsibilities include greeting guests promptly and courteously, handling guest table location complaints and discrepancies, and ensuring a high level of quality service is maintained. This role requires...

  • Customer Experience Ambassador

    3 weeks ago

    Philadelphia, Pennsylvania, United States RPI Philadelphia Full time

    About RPI PhiladelphiaRPI Philadelphia is a leading provider of innovative solutions and services to businesses. We are committed to delivering exceptional client experiences and building long-term relationships with our clients.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Client Support Representative....

Customer Experience Manager

2 months ago

Philadelphia, United States LSG Sky Chefs Full time
About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The incumbent serves as the primary liaison between the Customer Service Center (CSC) department managers and airline partners, addressing performance issues and fulfilling customer requests. This role is pivotal in coordinating and directing menu presentations and ensuring service excellence and compliance with customer standards.

Main Accountabilities

Account Management

  • Cultivate and maintain strong relationships with assigned accounts, acting as the key intermediary between the CSC, airline partners, and the Key Account Manager.
  • Oversee accurate billing and provisioning processes to meet airline specifications.
  • Manage daily par levels and inventory controls, ensuring alignment with customer standards and timely inventory checks.
  • Ensure the timely and compliant departure of all flights, adhering to catering guidelines.
  • Collaborate with relevant departments to support airline cycle changes and operational adjustments.
  • Monitor compliance with customer specifications, including FDA and HACCP regulations, in partnership with the Quality Manager.
  • Maintain up-to-date customer specifications and manage any changes effectively.
  • Ensure departmental alignment with the airline's measurement and safety systems.
  • Coordinate and actively participate in all CSC evaluations conducted by the customer, distributing feedback and ensuring timely responses from department managers.
  • Develop, document, and maintain databases for flight attendant feedback and delay reports.
  • Support the Executive Chef during menu presentations and assist in chef tables.
  • Track and report quality scores, ensuring alignment with customer expectations.
  • Maintain optimal par levels of customer inventory and specific goods.
  • Participate in and manage special customer projects as required.

Leadership

 

  • Ensure the proper organization, staffing, and direction of the assigned area of responsibility.
  • Lead, guide, and develop subordinate employees within the framework of Human Resources policies.
  • Actively engage in coaching and supporting career development activities, including the expanded Global Performance System (GPS) process, to enhance team effectiveness and potential.
  • Champion the company's values and management principles within the department.
  • Plan, implement, and manage the cost budget for the area of responsibility, initiating corrective actions when deviations occur.
  • Participate in and support company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety programs.
  Knowledge, Skills and Experience
  • Bachelor’s degree or equivalent experience is required.
  • A minimum of three to five years of experience in a related field.
  • Strong presentation, communication, training, and interpersonal skills.
  • Proven ability to understand and meet customer expectations consistently.
  • Demonstrated knowledge of the drivers of product and labor cost variances.
  • Proficient in Microsoft Office and Windows-based computer applications.