Director, Design Strategy
3 weeks ago
Principal, Design Strategy (Hybrid - Boston, NH or RI)
The Role
As a member of the Product Design Strategy team, you will contribute to Fidelity's future growth using human-centered design to understand customers, generate new offerings, and rapidly experiment with new ideas. Your work will include designing and conducting user research, identifying insights and opportunity areas, leading ideation, and testing through prototypes. You will dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but are on the forefront of where finance, technology, work, health, and data intersect.
The Expertise and Skills You Bring
- Master's degree in design or business, AND/OR 5-7 years of experience in Design Research / Design Strategy / Experience Strategy
- Background working on multiple projects at a design or innovation firm
- Ability to participate in a multidisciplinary cross-disciplinary team through the human-centered design process, leading specific workstreams within the effort
- Research chops - ability to independently design, lead, and execute qualitative research using a number of methods based on project goals and timelines
- Synthesis expertise - ability to get to the 'so what,' actionable insights, key frameworks, and opportunity areas from research
- Ability to translate insights and opportunities to design and product solutions - through ideation, concept development, testing, and iteration
- Excellent communication skills
- Bonus points for experience working within a highly-regulated industry (e.g. health care, financial services)
The Team
Product Design Strategy is an internal innovation group which partners with business units across Fidelity. We bring expertise in design research, strategic innovation, ideation, and UX design to create new products and solutions for our clients and prospects. We tackle early-stage opportunity areas such as how to help teens build their confidence in saving, spending, and investing and improve customer experiences using human-centered design and business analysis. This group formed at Fidelity in 2005 and has strong executive support; our projects often read out to the CEO and Chairman of Fidelity Investments.
At Fidelity, you will have the chance to work with teammates from leading schools and design firms. Team members say they love working here because they can sink their teeth into tricky problems, have work/life balance, and continue to hone their craft in a collaborative and supportive environment.
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