Pyramid Consulting, Inc | Customer Success Manager | richmond, va

4 weeks ago

richmond, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Customer Success Manager. This is a 06+months contract opportunity with long-term potential and is located in Richmond, VA (Remote). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-52420

Pay Range: $60 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Serve as the primary point of contact for new business customers, guiding them through the entire onboarding process.
  • Provide expert technical support and guidance, ensuring seamless integration with customers' existing systems.
  • Develop and maintain strong relationships with customers, addressing their needs and ensuring their ongoing satisfaction and retention.
  • Collaborate with internal technical and product teams to resolve issues and enhance the tool’s functionality.
  • Conduct training sessions and create onboarding materials to ensure customers are fully equipped to use the expense management tool.
  • Monitor customer usage and proactively address potential issues to optimize their experience.
  • Track and report on onboarding progress, customer satisfaction, and identify opportunities for improvement.


Key Requirements and Technology Experience:


  • Key Skills: Customer success, Technical expertise, product management .
  • Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
  • Minimum of 4-6 years of experience in customer success, technical account management, customer onboarding, or a related role.
  • Strong technical acumen with experience in software implementation and integration.
  • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical users.
  • Proven problem-solving abilities and a proactive approach to customer support.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously in a fast-paced environment.
  • A customer-focused mindset and a passion for delivering exceptional service.


Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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