Hotel Front Desk Shift Manager

1 month ago

riverside, United States Argosy Casino Hotel & Spa Riverside Full time
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more
WE LOVE OUR WORK.
Essential Duties And Responsibilities
The following and other duties may be assigned as necessary:
  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensures team provides high level of quality service standards.
  • Compliant with all regulatory requirements within area of responsibility.
  • Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.
  • Supports Front Desk team members with tasks as needed.
  • Adheres to operational goals.
  • Works toward operational goals and monitors achievement of performance objectives.
  • Protects and preserves assets of the company.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
Supervisory Responsibilities
This job may or may not have supervisory responsibilities.
  • Manages work procedures and expedites workflow.
  • Provides coaching and counseling to team members.
BRING US YOUR BEST.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
  • Associates Degree (A. A.) in hotel, tourism, or hospitality (or related field); or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be proficient in Microsoft applications (Excel, Work, and Outlook).
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Knowledge of hotel system software.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
 Equal Opportunity Employer
 STARTING SALARY
Starting from $43,888 annually based on experience

  • Hotel Front Desk Shift Manager

    1 month ago

    riverside, United States Argosy Casino Hotel & Spa Riverside Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Hotel Front Desk Shift Manager

    1 month ago

    Riverside, United States Argosy Casino Hotel & Spa Riverside Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Hotel Front Desk Agent

    5 months ago

    Riverside, United States Argosy Casino Hotel & Spa Full time

    WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get...

  • Front Desk Coordinator

    2 weeks ago

    Riverside, California, United States West Coast Dental Full time

    Job Title: Front Desk CoordinatorDescription: We are seeking a highly skilled and organized Front Desk Coordinator to join our team at West Coast Dental. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our dental practice.Responsibilities:Patient Greeting and Intake: Provide exceptional patient care...

  • Front Desk Coordinator

    2 weeks ago

    Riverside, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Front Desk Coordinator at our office located in East Providence, Rhode Island, United States. As a Front Desk Coordinator, you will be the first point of contact for our clients and visitors, managing all front desk activities, including the reception area, mail,...

  • Front Desk Cashier

    3 days ago

    Riverside, Missouri, United States Argosy Casino Hotel & Spa Full time

    Unlock a world of possibilities at Argosy Casino Riverside as a Cage Cashier! You will be part of a dynamic team that strives to deliver unparalleled guest satisfaction.About Our ValuesWe are committed to creating an inclusive and sustainable environment for our guests, team members, vendors, and planet. Our values reflect our dedication to excellence and...

  • Dental Receptionist

    4 weeks ago

    Riverside, United States Princess Dental Staffing Full time

    Our friendly and caring dental practice is seeking an exceptional person for an opportunity to join our dedicated team. Who We Are We are a small solo practice located in Riverside CA. General Dentistry. 60% of our patients are spanish speaking.  Who We're Looking For Front Desk Associate to overlook all aspects of patient visit.  Our practice management...

  • Dance Studio Front Desk Coordinator

    3 weeks ago

    Riverside, United States FRED ASTAIRE DANCE STUDIOS Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Front Desk Coordinator at Fred Astaire Dance Studios. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing excellent service to clients.Job DescriptionAs a Front Desk Coordinator, you will be responsible...

  • Dental Front Desk Coordinator

    2 weeks ago

    Riverside, California, United States Aava International Consulting Full time

    We are a PPO dental practice dedicated to providing quality patient care. Our mission is to deliver an exceptional patient experience and strive for excellence in all aspects of our services.Key Responsibilities:Greet and check in patients with a welcoming attitude, making them feel comfortable and valued.Manage phone calls, schedule appointments, and...

  • Operations Supervisor

    3 weeks ago

    Riverside, United States Aimbridge Hospitality Full time

    Job Summary The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating...

  • Front of House Shift Lead

    1 month ago

    Riverside, United States Chick-fil-A Central Ave & Riverside Plaza Full time

    Join Our Team as a Front of House Shift Lead! Chick-fil-A Central Riverside   We believe every team member’s journey matters—we want to be part of your story. Our restaurant is a welcoming, family-friendly, and fast-paced environment where fun meets exceptional service. As the original creators of the chicken sandwich, we take pride in delivering...

  • Front of House Shift Lead

    1 month ago

    Riverside, United States Chick-fil-A Central Ave & Riverside Plaza Full time

    Join Our Team as a Front of House Shift Lead! Chick-fil-A Central Riverside   We believe every team member’s journey matters—we want to be part of your story. Our restaurant is a welcoming, family-friendly, and fast-paced environment where fun meets exceptional service. As the original creators of the chicken sandwich, we take pride in delivering...

  • Front of House Operations Manager

    2 weeks ago

    Riverside, California, United States Chick-fil-A Central Ave & Riverside Plaza Full time

    Role OverviewThe Front of House Shift Lead will play a critical role in ensuring smooth restaurant operations during their shift. This position involves supervising a team of front-of-house members, maintaining high standards for customer service, and helping create memorable experiences for every guest.Key ResponsibilitiesTeam Leadership: The Front of House...

  • Night Operations Coordinator

    2 days ago

    Riverside, California, United States Aimbridge Hospitality Full time

    Job DescriptionWe are looking for a highly skilled Night Operations Coordinator to join our team at Hyatt Place Riverside Downtown in Riverside, California. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.About the RoleThe successful candidate will...

  • Night Auditor

    6 months ago

    Riverside, United States Hyatt Place Riverside Downtown Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Front Desk Supervisor

    2 days ago

    Riverside, California, United States Aimbridge Hospitality Full time

    Night Audit Role OverviewThis position is an excellent opportunity for a motivated and organized individual to join our front office team as a Night Auditor. The successful candidate will be responsible for ensuring the accuracy and integrity of financial transactions and providing exceptional customer service.

  • Night Auditor

    6 months ago

    Riverside, United States Courtyard Riverside Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • IT Help Desk Support

    2 months ago

    Riverside, United States K2 Staffing, LLC Full time

    Summary Our client is a leading IT Solutions Company in the Riverside, CA (and nearby Inland Empire cities) area. They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers,...

  • Healthcare Services Manager

    3 days ago

    Riverside, California, United States Illumination Foundation Full time

    Job SummaryWe are seeking an experienced Medical Office Manager to join our team at the Illumination Foundation. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our medical office.ResponsibilitiesAppointment Coordination: Schedule and adjust appointments to meet client needs and improve patient...

  • Practice Manager Assistant

    3 days ago

    Riverside, California, United States Aava International Consulting Full time

    Job SummaryOur PPO dental practice is seeking a highly skilled Front Desk Administrator to oversee front office operations and provide exceptional patient care. This is an exciting opportunity to join a dynamic team and make a positive impact on our patients' experiences.Main Responsibilities:Ensure a smooth and efficient patient flow by managing...