General Manager

4 weeks ago


Westlake Village, United States Hyatt Westlake Full time

The General Manager will oversee the hotel’s operations, ensuring adherence to established cost and quality standards, with a focus on delivering exceptional service and optimizing profitability.

Responsibilities
  1. Create both short-term and long-term financial and operational strategies for the hotel that align with the company's overall objectives.
  2. Oversee the preparation and management of the annual hotel budget.
  3. Regularly assess hotel performance through analysis of guest satisfaction metrics and monthly financial reports.
  4. Implement corrective actions as needed to address any deficiencies.
  5. Ensure the highest standards of product quality and service by conducting continuous evaluations and addressing guest complaints.
  6. Take prompt corrective actions to maintain excellence.
  7. Implement and oversee both local and national sales and marketing initiatives to drive revenue and increase brand visibility.
  8. Establish a proactive human resources strategy to foster employee motivation, provide ongoing training and development, manage wage and benefit administration, and ensure compliance with labor regulations.
  9. Develop and maintain preventative maintenance schedules to safeguard the hotel’s physical assets and ensure the longevity of facilities.
  10. Manage a comprehensive security program to protect hotel assets, as well as ensure the safety and well-being of both employees and guests.
  11. Establish and maintain efficient communication channels that bridge departmental gaps, ensuring all employees are well-informed and aligned with hotel goals.
  12. Design and implement innovative programs that enhance guest satisfaction and improve overall operational efficiency and service quality.
  13. Ensure all operations comply with company policies, as well as local, state, and federal laws and regulations, maintaining high standards of ethical and legal conduct.
  14. Reward and recognize employees who consistently meet or exceed guest expectations, fostering a culture of excellence and motivation.
Education and Experience
  1. Bachelor's degree in Hotel Management.
  2. Minimum 2 years experience as an AGM, 3 years hotel operations experience in a supervisory capacity, and 2 years experience in direct sales or retail trade; OR an equivalent combination of education and experience.

Salary Range: $185K-$225K/year

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