Sr. Director, Risk and Legal Comms

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We’re hiring a Sr. Director of Global Risk Management and Legal Communications to lead internal and external communications for the two functions and their leaders’ executive visibility. Key groups across these functions include: Compliance, Fraud Prevention, Global Financial Crimes and Customer Protection, Global Legal Affairs, Government and Regulatory Relations, and more. This role manages senior professionals and requires the ability to prioritize high-impact communications work in an ever-evolving landscape. Excellent communication and relationship-management skills are required to influence and effectively communicate with a wide range of audiences, including employees, customers, regulators, policymakers, and investors.

Job Description:

We are looking for someone who has extensive prior experience leading executive communications, and preferably working directly with executive leadership. Great candidates will be skilled in writing, presentation development, thought leadership, crisis communications, and media prep. We’re looking for someone who can capture an executive’s voice, while proactively finding creative ways to boost internal communications and external thought leadership. This role will report to PayPal’s VP of Corporate Communications.

Primary Responsibilities

• Lead a team of communications professionals with the goal of protecting and elevating the PayPal business and brand with all stakeholders.
• Partner closely with the Chief Risk Officer and General Counsel to capture voice, tone, and key messaging autonomously over time.
• Work closely with the Global Risk Management and Legal leadership teams to drive internal and external communications strategies that are aligned with business objectives and audiences.
• Work with Government and Regulatory Relations teams to manage PayPal’s global advocacy agenda and strategies for external stakeholders.
• Provide strategic counsel to senior executives on internal and external communications strategies and reputation matters.
• Manage and execute a robust internal communications calendar for both functions based on the business's rhythm while identifying opportunities to build on existing platforms such as quarterly Town Hall meetings and the What’s Important Now newsletter.
• Manage and execute a robust external communications program based on the function’s goals and priorities, including proactive media relations, social media content, thought leadership content and bylines, and external speaking engagements.
• Lead internal and external comms plans for leadership hires/departures, change management, and global reorganizations.
• Lead global center of expertise for crisis and issues management within Corporate Affairs, including providing risk counsel to Corporate Affairs colleagues around the world, and engaging with reporters as needed.

Qualifications

• 15+ years of relevant experience, 5+ years of managerial experience
• In-depth familiarity with both media relations and internal communications
• Experience pitching financial, business, technology, and industry publications
• Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
• Strong and prolific writing and editing skills
• Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
• Comfortable working in a fast-paced corporate environment with sensitive information
• Takes initiative, anticipates next steps, and sets high standards in all he/she does
• Strong relationship management skills and experience working with stakeholders cross-functionally and globally
• Creative, thoughtful approach to work product and regularly brings forward new ideas
• Experience managing third-party agency relationships
• Persuasive when presenting to larger groups or in regular meetings, both internally and externally
• Exceptional attention to detail
• Integrity, maturity, dependability, and a positive professional attitude

Additional Job Description:

Travel Percent: 0

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.

The U.S. national annual pay range for this role is $143400 to $285450.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance, and more.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.