Robert Half | Help Desk Specialist | lake villa, il

1 month ago


lake villa, United States Robert Half Full time

Our client is looking for a skilled Help Desk Specialist to join their team on a contract to hire opportunity. This role will be located onsite at their Mt Prospect, IL office 2-4 days a week & 1-2 days a week onsite at their Lake Villa, IL office. MUST be comfortable commuting to BOTH locations The ideal candidate will have 2+ years of prior IT support experience in a Windows/O365 environment with exposure to Azure Active Directory.


The right candidate will be a proactive and self-sufficient individual with a knack for problem-solving. They will be responsible for providing technical assistance and support related to computer systems, hardware, and software. A core part of their work involves providing 1st line support to our users and ensuring that their technical difficulties are resolved in a timely manner to prevent downtime.


Key Responsibilities:

  • Triage help desk tickets and provide prompt response and resolution to user issues.
  • Provide deskside support as needed, including PC deployments.
  • Manage onboarding of new hires, ensuring they are properly set up with necessary systems and accesses.
  • Regularly follow up with new users to ensure their technical needs are met.
  • Occasional travel to training locations as required.


Required Skills:

  • Proven experience with Windows OS.
  • Knowledge and experience with on-premises Active Directory.
  • Familiarity with Hybrid and exposure to Azure will be a plus.
  • Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel.


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