GC Staffing Consultant Group | Field Services Engineer

3 days ago


boston, United States GC Staffing Consultant Group Full time

Candidates will apply knowledge of mechanics, electronics, optics computers, and products to the installation, preventive maintenance and repair of Imaging Equipment: PET, PET/CT, CT, SPECT, and SPECT/CT. Candidate will cultivate superior customer relations to ensure contract stability and continued success.


Primary Duties And Responsibilities:

  • Servicing Imaging Equipment in a field-based, customer-facing role that primarily installs, services, maintains and modifies equipment at various customer sites. Equipment includes PET, PET/CT, CT and the Nuclear Medicine Modalities such as SPECT and SPECT/CT.
  • Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times.
  • Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.
  • Provide real-time and follow-up customer support, accurate resolutions; evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.
  • Respond to service issues in a timely manner and provide on-site response that correlates with the customer contract terms and demands.
  • Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
  • Perform system installations using technical abilities and independent judgment during evaluations, troubleshooting, repairs, testing, refurbishing, routine maintenance and validation.


Qualifications:

  • Associate Degree in electronics or engineering discipline, and/or military equivalent training. (BMET)
  • 2+ years experience with molecular imaging equipment: PET, PET/CT, CT, SPECT, and SPECT/CT required.
  • Valid Drivers license



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