GC Staffing Consultant Group | Field Services Engineer
3 days ago
Candidates will apply knowledge of mechanics, electronics, optics computers, and products to the installation, preventive maintenance and repair of Imaging Equipment: PET, PET/CT, CT, SPECT, and SPECT/CT. Candidate will cultivate superior customer relations to ensure contract stability and continued success.
Primary Duties And Responsibilities:
- Servicing Imaging Equipment in a field-based, customer-facing role that primarily installs, services, maintains and modifies equipment at various customer sites. Equipment includes PET, PET/CT, CT and the Nuclear Medicine Modalities such as SPECT and SPECT/CT.
- Routinely check on customer base for client satisfaction, unresolved issues, providing prompt and courteous service and support at all times.
- Effectively communicate with customers, team members and management regularly; provide customer, competitive and sales lead information to the appropriate account manager.
- Provide real-time and follow-up customer support, accurate resolutions; evaluate the customer issue, diagnose the problem, create a repair strategy then perform and verify the repair, include customer training, introducing the customer to basic features and functions of the instrument and software.
- Respond to service issues in a timely manner and provide on-site response that correlates with the customer contract terms and demands.
- Manage, prioritize and schedule all work to be performed to satisfy internal and external customer demands.
- Perform system installations using technical abilities and independent judgment during evaluations, troubleshooting, repairs, testing, refurbishing, routine maintenance and validation.
Qualifications:
- Associate Degree in electronics or engineering discipline, and/or military equivalent training. (BMET)
- 2+ years experience with molecular imaging equipment: PET, PET/CT, CT, SPECT, and SPECT/CT required.
- Valid Drivers license
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