Senior Manager, APJC Partner Solution Engineering

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us

The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.

You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.

The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare's Partner Network to end customers.

Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.

Specifically, we are looking for you to:

• Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.
• Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.
• Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.
• Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration.
• Be focused on coaching and developing your team for both functional and technical skills.
• Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.
• Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences.
• Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.

Examples of desirable skills, knowledge and experience

• Experience managing technical sales with customers and through partners:
  • Driving technical wins
  • Assisting with technical validation
• Experience with or curiosity in any of the core industry components of Cloudflare solutions (and passion to learn more):
  • SASE concepts and Zero Trust Networking architectures
  • Internet security technologies including DDoS mitigation, Firewalls, VPN
  • HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)
  • Workflow from user to application, including hybrid cloud architectures and serverless application development

We know that the ideal candidate may not have all of the above skills on Day 1 and we're committed to developing and investing in the right person for the role.

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.