Chief of Staff

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

1. Citeline – accelerate the drug development cycle
2. Evaluate – bring the right drugs to market
3. MMIT – identify barriers to patient access
4. The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world-class solutions in the USA, UK, The Netherlands, Japan, China, and India.

The Role:

As the Chief of Staff, you will play a pivotal role in shaping and executing the company's sales strategy. You will partner with Sales Leadership to drive alignment between sales initiatives and organizational goals, optimizing performance through data-driven decision-making, operational excellence, and cross-functional collaboration. Your leadership will be instrumental in enhancing sales enablement, streamlining processes, and ensuring the successful execution of strategic initiatives to achieve revenue targets and foster growth.

Key Responsibilities:

1. Strategy and Alignment
   • Strategic Partnership: Collaborate with Sales Leadership to define and align sales strategies, goals, and expectations across the organization.
   • Metrics and Communication: Develop and monitor metrics for sales initiatives. Partner with the SVP to manage change communications, ensuring transparency and securing buy-in from stakeholders.
   • Initiative Management: Prioritize and organize initiatives based on ROI, impact, effort, and integration. Oversee the deployment and measurement of these initiatives.
   • Sales Scorecard Development: Partner with cross-functional teams to create and implement a comprehensive sales scorecard, including expectations and policies, to enhance cross-functional collaboration and transparency.
   • Sales Planning: Develop and execute strategic sales plans that align with company objectives, market trends, and customer needs. Provide strategic guidance for new product launches to ensure successful market penetration and sales growth.
2. Sales Enablement and Development
   • Needs Analysis: Conduct in-depth analysis (surveys, interviews, observations, focus groups) to identify pain points and opportunities to shorten the sales cycle and maximize growth potential.
   • Training Collaboration: Work with subject matter experts to ensure training materials are accurate, relevant, and aligned with organizational goals.
   • Sales Asset Improvement: Establish processes with marketing partners to continually refine and enhance sales assets.
   • Technology Optimization: Evaluate, implement, and optimize sales enablement platforms, CRM systems, and productivity tools to improve sales effectiveness and efficiency.
   • Team Support: Provide training and support to sales teams on utilizing sales tools and technology effectively. Implement activities and metrics to drive growth.
3. Operational Excellence
   • Sales Planning Oversight: Oversee sales planning processes, including forecasting, budgeting, and resource allocation.
   • Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness across sales operations.
   • Training Programs: Develop and deliver training programs to equip sales teams with necessary skills, knowledge, and tools to drive performance and meet targets.
   • Budget Management: Manage sales budgets effectively, ensuring optimal resource allocation to maximize ROI and achieve financial targets.
4. Data-Driven Decision Making
   • Performance Monitoring: Utilize data analytics to monitor sales performance, identify trends, and provide actionable insights to uncover growth opportunities and mitigate risks.
   • KPI Development: Develop and track key performance indicators (KPIs) to monitor sales performance, track progress, and drive continuous improvement.
5. Cross-Functional Collaboration & Partnership
   • Departmental Integration: Work closely with sales, marketing, finance, and supply chain teams to ensure cohesive execution of sales strategies. Facilitate communication and alignment between departments for seamless operations.
   • Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their needs and leading with solutions to drive customer satisfaction.
   • Licensing Implementation: Oversee the Licensing Implementation team to ensure a streamlined process for customer implementation.
   • Account Management: Supervise Account Management Executives to provide ongoing support for Channel Partners and their downstream customers.
6. Change Management
   • Initiative Management: Drive and manage change initiatives to adapt to evolving market conditions and business needs.
   • Technology and Methodologies: Champion the adoption of new technologies and methodologies to stay ahead of industry trends and maintain a competitive edge.

Qualifications:

• Experience: 8+ years of experience in sales, sales operations, management consulting, or a related field. Prior Chief of Staff or similar leadership experience is a plus.
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• Strong strategic thinking and problem-solving skills.
• Exceptional organizational and project management abilities.
• Excellent written and verbal communication skills.
• Strong financial and analytical acumen.
• Ability to influence and build relationships across all levels of the organization.

Our Guiding Principles for success at Norstella:

1. Bold, Passionate, and Mission-First
2. Integrity, Truth, and Reality
3. Kindness, Empathy, and Grace
4. Resilience, Mettle, and Perseverance
5. Humility, Gratitude, and Learning

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.