Sales Engineering Manager

3 weeks ago

San Francisco, United States Sierra Full time
About Us:

At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Competitive Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

What You’ll Do:

  1. Team Leadership: Hire, manage, and mentor a team of Sales Engineers, providing support to help onboard and develop team members. This role reports to our Head of Sales.

  2. Set Clear Performance Expectations: Establish and communicate key performance indicators (KPIs) and objectives for the team. Monitor individual and team performance to ensure everyone is working towards meeting or exceeding goals.

  3. GTM Technical Expert: Design and demo Sierra’s incredible Agent product, offering technical solutions to solve for our customer’s needs, and answering technical questions about our solutions.

  4. Cross-functional Work: You will work directly with our Sales, Product, and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy.

  5. Lead and Support our Customers: As a GTM and technical leader in the earliest conversations with our future customers, you will both understand and anticipate their needs to continue our industry-leading AI solution.

  6. Identify and Strengthen Partnerships: Identify opportunities and strengthen partnership between Sales Engineering and Sales teams to ensure alignment in objectives, seamless customer engagement, and efficient handoffs. Promote a culture of teamwork and shared goals, creating joint strategies to enhance both technical and commercial outcomes.

What You’ll Bring:

  1. 7+ years experience in managing a team of Sales Engineers or Solutions Engineers.

  2. Past experience in demo building, presenting, and working with customers or clients in the GTM function.

  3. Experience in relationship-building with potential customers, including executives and technical leaders.

  4. Experience in leading the sales process with Enterprise customers.

  5. Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience.

  6. Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.

Our Values:

  1. Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

  2. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

  3. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

  4. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

  5. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

What We Offer:

We want our benefits to reflect our values and offer the following to full-time employees:

  1. Flexible (Unlimited) Paid Time Off

  2. Medical, Dental, and Vision benefits for you and your family

  3. Life Insurance and Disability Benefits

  4. 401(k) Plan with Sierra match

  5. Parental Leave

  6. Fertility and Family Building Benefits through Carrot

  7. Lunch, as well as delicious snacks and coffee to keep you energized

  8. Discretionary Benefit Stipend giving people the ability to spend where it matters most

  9. Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Be You, With Us:

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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