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Senior Product Manager, PLG

2 months ago

Belmont, United States RingCentral Full time

Say hello to possibilities.

It’s not everyday that you consider starting a new career challenge.

We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition.

We’re currently looking for: Senior Product Manager, PLG

This position assumes close work with development teams, RnD department. A successful candidate will be required to collect and work out the requirements for projects within the existing product line, managing the development teams from the product side, and track implementation accordingly. Participate in development activity with regards to RingCentral’s Voice & Video collaboration portfolio. These include highly collaborative many to many meetings as well as one to many events such as virtual events, webinars, breakouts, and more.

Responsibilities:

As a Senior Product Manager focused on product led growth, you will be responsible for the following:

  1. Identify most common free & paid features for activation and engagement
  2. Design omni channel engagement flows for features across RC platform and product set
  3. Work with UX team for delightful customer experience improvements for discoverability and ease of use
  4. Work across eCommerce, Activation, and billing organizations to ensure cross-functional agreement on metrics, goals and execution
  5. Continuously and proactively interact with internal and external stakeholders as well as with different development teams when working with requirements and dependencies.
  6. Coach junior staff when necessary
Requirements:
  1. 5+ years of working experience as a Product Manager. Should have worked in some projects related to eCommerce, upsell, growth or adoption.
  2. Experience in working with teams distributed across multiple geographies
  3. Excellent analytical & communication skills.
  4. Ability to quickly find and assimilate new information.
  5. Excellent presentation skills, ability to effectively convey information verbally and graphically.
  6. Excellent understanding of software development processes for client & server based services.
  7. An understanding of the principles of real time communications particularly voice & video is required.
  8. Candidates should have experience with designing customer facing UX for consumer & business users.
  9. Bonus for candidates with experience designing services for mobile, desktop and web experiences
What we offer:
  1. Comprehensive medical, dental, vision, disability, life insurance
  2. Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  3. 401K match and ESPP
  4. Paid time off and paid sick leave
  5. Wellness programs including 1:1 coaching and meditation guidance
  6. Paid parental and pregnancy leave and new parent gift boxes
  7. Family-forming benefits (IVF, Preservation, Adoption etc.)
  8. Emergency backup care (Child/Adult/Pets)
  9. Pet insurance and Pet Telehealth
  10. Employee Assistance Program (EAP) with counseling sessions available 24/7
  11. Free legal services that provide legal advice, document creation and estate planning
  12. Employee bonus referral program
  13. Student loan refinancing assistance
  14. Employee perks and discounts program
About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

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