Help Desk Technician

1 month ago


redmond, United States Robert Half Full time

Are you passionate about IT and ready to take on a challenging role? We're seeking a talented Help Desk Technician to join our dynamic team in Redmond, WA.


This is an onsite position


What you'll do:

  • Provide exceptional Tier 1 technical support
  • Troubleshoot and resolve hardware and software issues
  • Assist with user account management and password resets
  • Configure and deploy devices using Intune
  • Work in a fast-paced, collaborative environment


Requirements:

  • 1-3 years of experience in IT support
  • Deep understanding of Microsoft Office 365 applications
  • Proficiency with Windows OS
  • Familiarity with Active Directory and networking concepts
  • Experience with remote access tools and ticketing systems


Nice to have:

  • MSP experience
  • Intune expertise


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