Customer Service Representative

1 month ago

orem, United States After.com Full time

After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. We’re far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience saves you time, money and energy for what matters—celebrating the life of your loved one.

In this role, you will be the main point of contact for individuals or families using our services. You will maintain the utmost level of care, dignity and respect as you will be dealing with someone who recently lost a loved one. This role requires incredible attention to detail, task management and meeting critical deadlines, all in a high-pressure, fast-paced environment. This role is extremely important to our customer satisfaction and extremely rewarding for the right person.

We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need.

This is a full-time, in-office position.


Qualifications
  • Strong background in Customer Service (+1 years)
  • Goal-oriented and driven to succeed
  • Task-driven and efficient, with strong background in making deadlines
  • Adaptable and teachable, with a willingness to learn and improve
  • Excellent communication and interpersonal skills
  • Ability to build trust with individuals quickly
  • Ability to speak calmly and in a professional empathetic tone at all times
  • Strong organizational and time management skills
  • Ability to de-escalate calls and help people going through grief
  • Solution-oriented and willing to help improve processes within company frameworks for making change
  • Enthusiasm for playing a role in helping a company grow (even through growing pains)
  • Previous experience within the funeral industry is encouraged, but not required
  • Previous experience in phone support and case management is encouraged, but not required

Essential duties and responsibilities
  • Work closely with Care Coordinator and Funeral Director to receive permits and authorizations in a timely manner
  • Answer inbound calls with questions regarding pricing or making arrangements, recommending and offering specific services to families that enhance the end of life experience
  • Finalize and fulfill final arrangements
  • Outreach to family members via phone or text to arrange services and provide updates
  • De-escalate calls and help families in grief
  • Follow internal communication procedures, guidelines and policies
  • Ensure all tasks are completed for each case in a timely manner
  • Provide the highest level of customer support and care to ensure all families needs are met
  • Ensure all necessary documents are created, sent and signed by the appropriate persons
  • Learn state laws applicable to the funeral and cremation processes
  • Typical hours are 9am to 5pm/6pm Monday-Friday, but some occasional weekend and night shifts are required as well


This Job Is Ideal for Someone Who Is:
  • Dependable - more reliable than spontaneous
  • Caring - able to work with and support many grieving families a day
  • People-oriented - enjoys interacting with people and being on the phone
  • Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
  • Detail-oriented - pays critical attention to numerous details
  • Task-driven/efficient - able to juggle many tasks and meet critical deadlines
  • High stress tolerance - thrives in a high-pressure, fast-paced environment
  • Startup experience - experience or understanding of high-growth startup company environments a plus


Our office is located on a quiet campus with fantastic amenities, including a gym, delicious food trucks several times a week, access to the Murdock Trail, bike rentals and more.


We are excited to welcome a new Customer Service Representative to our Care Team at After.com. If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.

  • Customer Service Representative

    1 month ago

    Orem, United States Western Heating and Air Conditioning Full time

    We are looking for a customer-oriented service representative. The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and...

  • Customer Service Representative

    4 weeks ago

    Orem, United States Moxtek Full time

    Join Moxtek as a full-time Sales Customer Service Representative in Orem! This onsite position offers a professional work environment where you can directly contribute to a team that values collaboration and excellent service. You will be part of a high-performance culture that encourages professional growth and emphasizes integrity and accuracy in...

  • Customer Service Representative

    2 months ago

    Orem, United States COZY EARTH LLC Full time

    Cozy Earth in Vineyard, UT is looking to hire seasonal full- or part-time Customer Service Representatives to help sell our luxury bedding and loungewear products. Do you have a customer service mindset and enjoy learning new skills? Are you looking to launch a successful career in the retail industry? Would you like to join a fast-growing company that...

  • Customer Service Representative

    2 months ago

    Orem, United States After.com Full time

    After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. We’re far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience...

  • Customer Service Representative

    1 month ago

    orem, United States After.com Full time

    After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. We’re far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience...

  • Customer Service Representative

    1 month ago

    Orem, United States After Inc Full time

    After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. Were far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience...

  • Customer Service Specialist

    1 week ago

    Orem, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Barlow Provo Service Experts Location Address: 1185 S 1680 W, Orem, UT 84058 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team?...

  • Customer Service Advisor

    4 weeks ago

    Orem, Utah, United States After Full time

    We're seeking a dedicated and compassionate Customer Service Representative to join our Care Team at After. In this rewarding role, you'll be the main point of contact for individuals or families using our services, providing exceptional support and care during a difficult time.As a Funeral and Cremation Support Specialist, you'll maintain the utmost level...

  • Customer Service Associate

    4 months ago

    Orem, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service

    2 months ago

    Orem, United States Expert Full time

    Are you a people person with a knack for communication and community? Do you enjoy helping others and making a positive impact? Expert Services - Plumbing, Heating, Air, and Electrical in Orem, UT, is looking for a friendly and enthusiastic full-time Customer Service - Communication Specialist to join our social media team! In this full-time role, you'll...

  • Solar Energy Representative

    1 month ago

    Orem, Utah, United States Sunergy Full time

    Job Title: Solar Energy RepresentativeJob Summary:We are seeking a motivated and outgoing individual to promote and sell our solar panel services to homeowners and businesses in their assigned area. As a Solar Energy Representative, you will be responsible for educating potential customers about the benefits of solar energy, answering their questions, and...

  • Store Sales and Customer Service Manager

    4 weeks ago

    Orem, Utah, United States Advance Auto Parts Full time

    Key Responsibilities:As a Store Sales and Customer Service Manager at Advance Auto Parts, you will be responsible for achieving overall store sales goals and service objectives. This includes managing and growing Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans. Additionally, you...

  • Laundry Attendant

    1 week ago

    Orem, Utah, United States The Hive Laundry Center Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Laundromat Attendant to join our team at The Hive Laundry Center. In this role, you will provide exceptional customer service, maintain a clean and organized environment, and ensure the efficient operation of our state-of-the-art laundry facilities.This is an excellent opportunity for someone...

  • Customer Support Coordinator

    5 days ago

    Orem, United States Blue Raven Solar Full time

    Customer Support CoordinatorJob Level: Entry-Level Location: Orem, UT Shift: Full-Time Compensation: $14-16/hour Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive stock options. Complete Solar: Complete Solar is a residential solar company dedicated...

  • Associate Financial Representative

    2 months ago

    orem, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Utah Region is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...

  • Customer Service Sales Advisor UT

    4 days ago

    orem, United States Advisors Utah Full time

    Customer Service Sales Advisor  Make a Difference:As a result of current economic conditions, our clients are looking for viable alternatives to their current benefit programs and the demand for our products and services has never been higher! Our Advisors can make a real difference in people's lives. You'll work directly with Americas self-employed, small...

  • Customer Support Coordinator

    3 weeks ago

    Orem, United States Complete Solar Full time

    Customer Support Coordinator (Bilingual Preferred) Job Level: Entry-Level   Location: Orem, UT   Shift: Part-Time Compensation: $14-16/hour   Benefits: Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to...

  • Journeyman Plumber

    1 week ago

    Orem, United States Service Experts Full time

    Location: Provo, UT Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for...

  • Customer Success

    2 months ago

    Orem, United States REDX Full time

    Would you like to join a rapidly growing company where there is great potential for career growth? Are you looking for a full-time job that will let you get your foot in the door with a tech company... with some schedule flexibility? Are you super smart at using computers and have knowledge/experience with marketing, sales, and/or real estate... or are...

  • Customer Success

    2 months ago

    Orem, United States REDX Full time

    Would you like to join a rapidly growing company where there is great potential for career growth? Are you looking for a full-time job that will let you get your foot in the door with a tech company... with some schedule flexibility? Are you super smart at using computers and have knowledge/experience with marketing, sales, and/or real estate... or are...