Customer Care Representative

4 weeks ago


alexandria, United States Lansinoh Laboratories Full time

For over 40 years Lansinoh has been committed to providing high quality solutions for breastfeeding and maternal care. We are looking for customer care representatives who embody that same commitment to helping families.


Role and Responsibilities:


Field phone calls, chats, and emails from Lansinoh customers and assist them with:

  • Product information
  • Product complaints and resolutions
  • Online order information
  • Online order issues and resolutions
  • Promotional information
  • General company inquiries and information


General company inquiries and information

  • Record customer interactions in customer management system.
  • Record product information in customer management system.
  • Assist with data processing and reporting as needed.
  • Field customer surveys as needed.


Skills:

  • Positive, empathetic verbal and written communication skills.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Ability to multitask, recording accurate data while maintaining conversations with customers.


Experience:

  • Previous customer service, retail, or service industry experience preferred


Position Information:

  • Fully remote
  • Contracted position
  • $18-20 per hour based on experience
  • Shifts available from 8am-8pm Eastern, Monday through Friday in 4-to-8-hour blocks


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