UX Researcher

4 weeks ago

San Francisco, United States Coatue Management L.L.C. Full time

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners.

As a Lead User Researcher, you will develop research programs that enable our teams to understand our users and design products that meaningfully enhance people’s lives and help get us closer to our revenue goals.

Looking back on your first 12 months at Komodo Health, you will have…

  • Led strategic research initiatives to uncover new business opportunities and drive product innovation, based on deep generative research.
  • Owned/drove User Research insights into the Product development process at Komodo.
  • Created personas and insights for our core business areas.
  • Identified value our users glean from Komodo experiences and partnered with Product Analytics teams to measure, learn & improve value delivered through Products.
  • Partnered with our product team to define/refine and run the end-to-end product experimentation and proof of concept process.
  • Partnered with our Product Designers on research applicable to their roadmapped initiatives.
  • Revamped our insight delivery processes to reduce information silos and get information to the people who need it.

You will accomplish these outcomes through the following responsibilities…

  • Creating an integrated research strategy for Komodo Health in partnership with other insights functions.
  • Defining, developing, and deploying user research programs including interviews, focus groups, surveys, in-app feedback, and usage analytics.
  • Presenting insights to appropriate stakeholders.
  • Identifying and prioritizing research questions that drive business progress.
  • Enabling teams to gain a holistic understanding of user needs by marrying qualitative and quantitative data.
  • Collaborating with product and leadership teams to integrate research insights into high-level strategic and tactical decision-making, influencing product roadmaps and company priorities.
  • Measuring and tracking the product impact on the evolution of user behavior and sentiment over time.
  • Establishing research best practices, processes, and methodological toolkits.
  • Equipping cross-functional partners with resources and guidance for independent research and data analysis.

What you bring to Komodo Health:

  • Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Exceptional in communicating user research findings, with an ability to influence strategy and decision-making.
  • Ready to seek out opportunities to expand the value and scope of user research impact through relationship building and technical or methodological innovation.

Additional skills and experience we’d prioritize (nice to have)…

  • Familiarity with the Life Sciences & healthcare systems, and regulations.
  • Proficiency with both strategic and tactical user research.
  • Strong leadership and mentorship skills.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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