Patient Care Coordinator
4 weeks ago
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Definition of completion:
- Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.
- Orders have been approved (when needed).
- Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
- Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).
- Completes orders with proper documentation on where patient is scheduled and how patient was notified.
- Referrals have been sent to specialist office & confirmed receipt.
- Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.
- Enters all Inpatient and Outpatient elective procedures in HITS tool.
- Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
- Participates in Super Huddle and provides updates on high priority patients referrals.
- Addresses referral based phone calls for Primary Care Physicians panel.
- Completes and addresses phone messages within 24 hours of call.
- Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)
- Retrieves consultation notes from the consult tracking tool.
- Follows up on all Home Health and DME orders to ensure patient receives services ordered.
- Provide extraordinary customer service to all internal and external customers (including patients and other
- ChenMed Medical team members) at all times. Utilization of patient messaging tools.
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
- The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
- Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
- Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
EDUCATION AND EXPERIENCE CRITERIA:
- High School diploma or equivalent required.
- Up to one (1) year of relevant work experience required. Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred. Healthcare experience in a clinical setting, preferably within the Medicare HMO population is a plus.
- CPR for Healthcare Providers is preferred. A valid driver's license in State of employment is required; position may require travel within the market.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
-
Patient Care Coordinator
2 months ago
Aventura, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Patient Care Coordinator
4 weeks ago
Aventura, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Patient Care Coordinator
4 weeks ago
Aventura, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Patient Care Coordinator
3 weeks ago
Aventura, FL, United States ChenMed Full timeWe’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Patient Services Representative
2 weeks ago
Aventura, Florida, United States Dental Care Alliance Full timeJob SummaryMain Street Children's Dentistry and Orthodontics, a leading dental care provider, is seeking a highly skilled and customer-focused Dental Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient experience for our patients and their...
-
Patient Care Coordinator
3 weeks ago
Aventura, FL, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Dental Office Coordinator
2 weeks ago
Aventura, Florida, United States Dental Care Alliance Full timeJob SummaryMain Street Children's Dentistry and Orthodontics, a leading dental care provider, is seeking a highly skilled and customer-focused Dental Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring seamless administrative operations, and contributing to the...
-
Aventura, Florida, United States Memorial Healthcare System Full timeJob Summary:We are seeking a skilled and compassionate Registered Nurse to join our team as a Patient Care Specialist in the Urology department. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and their families.Key Responsibilities:Provide direct patient care in accordance with established...
-
Aventura, Florida, United States Memorial Healthcare System Full timeRegistered Nurse (RN) - Memorial Healthcare SystemWe are seeking a dedicated and compassionate Registered Nurse (RN) to join our team at Memorial Healthcare System, a leading provider of patient-centered care in South Florida.About the Role:Provide high-quality patient care in accordance with established standards and guidelines, and in collaboration with...
-
Dental Assistant
2 weeks ago
Aventura, Florida, United States Great Expressions Dental Centers Full timeAbout the Role:We are seeking a highly skilled and motivated Dental Assistant to join our team at Great Expressions Dental Centers. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our experienced dental team.Key Responsibilities:Assist dentists during procedures, anticipating their needs and ensuring...
-
Dental Assistant
7 days ago
Aventura, Florida, United States Great Expressions Dental Centers Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Dental Assistant to join our dynamic team at Great Expressions Dental Centers. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our experienced dental team in delivering top-notch oral health services.Key Responsibilities:Assist dentists...
-
Dental Assistant
4 days ago
Aventura, Florida, United States Great Expressions Dental Centers Full timeAbout the Role:We are seeking a highly motivated and detail-oriented Dental Assistant to join our dynamic team at Great Expressions Dental Centers. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our experienced dental team in delivering top-notch oral health services.Key Responsibilities:Assist dentists...
-
Registered Nurse
2 weeks ago
Aventura, Florida, United States Memorial Healthcare System Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to join our team as a Patient Care Specialist in Adult Urology. This is a full-time position working days.Key ResponsibilitiesProvide direct patient care in accordance with applicable scope and standards of practice and with the policies, values, and mission of the organization.Collaborate across...
-
Dental Office Coordinator
2 days ago
Aventura, Florida, United States Dental Care Alliance Full timeAbout the RoleMain Street Children's Dentistry and Orthodontics is seeking a highly skilled Dental Receptionist to join our team in Aventura, Florida. This full-time position requires a minimum of 1+ years of experience working as a Receptionist in a dental office. We are looking for a candidate with exceptional customer service skills, strong communication...
-
Medical Staff Coordinator
3 months ago
Aventura, United States Northern Light Radiology Associates, Inc Full timeJob DescriptionJob DescriptionThe Clinical Operations Department at Northern Light Medical Management has an exciting opportunity for a highly motivated Medical Staff Coordinator with experience in hospital-based radiology departments. We are a successful, growing, hospital-based Medical Management company looking for the perfect candidate who is dedicated...
-
Medical Staff Coordinator
2 months ago
Aventura, United States Northern Light Radiology Associates, Inc Full timeJob DescriptionJob DescriptionThe Clinical Operations Department at Northern Light Medical Management has an exciting opportunity for a highly motivated Medical Staff Coordinator with experience in hospital-based radiology departments. We are a successful, growing, hospital-based Medical Management company looking for the perfect candidate who is dedicated...
-
Infusion Nurse
3 months ago
Aventura, United States Option Care Health Full timeExtraordinary Careers. Endless Possibilities.With the nation’s largest home infusion provider, there is no limit to the growth of your career.Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate...
-
Pet Care Specialist
1 day ago
Aventura, Florida, United States Banfield Pet Hospital Full timeAt Banfield Pet Hospital, we're seeking a dedicated and compassionate Pet Care Assistant to join our team. If you're a current associate, please apply through our internal career site. Log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Requirements•Integrity & Trust•Ability to stand, walk, stoop, kneel, crouch,...
-
Pet Care Assistant
4 months ago
Aventura, United States Banfield Pet Hospital Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Qualifications •Integrity & Trust•Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds•Requires good...
-
Registered Nurse Wound Care Specialist
1 week ago
Aventura, Florida, United States HCA Full timeJob SummaryWe are seeking a highly skilled and compassionate Registered Nurse Wound Care Specialist to join our team at HCA Florida Aventura Hospital. As a key member of our healthcare family, you will play a vital role in providing exceptional patient care and contributing to the success of our wound care program.Key ResponsibilitiesProvide high-quality...
