Help Desk Technician

3 weeks ago


los angeles, United States System Soft Technologies Full time

Summary:

This role provides Level II and III support for hardware/software issues, including installations, troubleshooting Windows, Active Directory, Office 365, and Exchange.

Strong customer service skills a must.


Responsibilities:

  • Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. (Level II & III support)
  • Installs hardware and software on workstations.
  • Utilizes ticketing system, when necessary (Salesforce or similar).
  • Troubleshoot Active Directory, Office 365, and Outlook.
  • Manage and create technical documentation.
  • Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.


Qualifications:

  • 5+ year Windows troubleshooting experience
  • 2-3 years of iOS experience highly desired.
  • Basic system administration background
  • 3+ years of Active directory experience
  • Ability to troubleshoot MS 365 and Exchange Server
  • PowerShell skills highly desired
  • Possess a working knowledge of hardware components, hardware configurations, and software/application implementation.
  • Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).
  • Ability to install/deploy Windows / Apple based computers.
  • Excellent documentation skills with ticketing system experience
  • Excellent customer service and communication skills a must.



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