Fleet Service Representative

1 month ago


Quincy, United States Knapheide Manufacturing Full time
Job DescriptionJob Description

Position overview:

Execute purchase orders in a timely, accurate manner for Fleet, Truck Pool, and Industrial Products. Complete ticket requests and handle order revisions as necessary. Management of daily exception reporting.

  1. Duties and Responsibilities:
  • Coordinate and efficiently handle multiple office functions including order entry, email, phones, and electronic file management.
  • Complete ticket requests through the Knap Portal, document any changes made to orders, and send revisions to the installation centers.
  • Manage and resolve open issues from daily exception reports.
  • Support all internal departments, customers and KTEC locations by responding to requests promptly.
  • Participate in collaborative meetings and identify areas of continuous improvements
  • Provide customer support and order processing for replacement parts program.
  1. Education and Experience
  • Two or four-year college degree or equivalent work experience in customer service is required.
  • Knowledge of customer service principles and practices
  • General working knowledge of Microsoft Outlook and Excel
  1. Qualification Requirements:
  • Self-motivated and ambitious with a desire to learn for future growth in a rapidly expanding industry
  • Interpersonal Skills
  • Communication Skills - verbal and written
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Adaptability
  • Project Management and collaboration to achieve company goals

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Position requires extensive computer time. Normal standing, bending, lifting in an office environment is required. Must be professional in appearance and have the business acumen to relate all levels of a corporation. Must maintain a high level of customer focus at all times.


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