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Website Program Manager

1 month ago

Rockville, United States Inteleos Inc Full time
Job DescriptionJob DescriptionDescription:

Overall Position Purpose

The Website Program Manager position exists to manage, optimize, and enhance the company's online presence through effective oversight of the website. By ensuring the website aligns with brand identity, objectives, and user needs, this position plays a pivotal role in enhancing user experience, driving engagement, and supporting business goals. The Website Manager serves as a guardian of the digital storefront, continuously seeking opportunities to improve functionality, usability, and performance while staying abreast of industry trends and best practices. Through collaboration with cross-functional teams and the implementation of innovative strategies, this role elevates the online platform as a key driver of growth, customer satisfaction, and brand loyalty. The Website Program Manager will promote and support the Inteleos culture of inclusivity.


Core Responsibilities

  • Manage and maintain multiple company websites including regular content updates, feature enhancements, and bug fixes;
  • Monitor website performance and user engagement metrics, identify areas for improvement, and implement strategies to enhance the user experience and drive conversion;
  • Collaborate with internal teams to develop and execute website content strategies, ensuring alignment with overall marketing and brand objectives;
  • Conduct regular website audits to ensure compliance with best practices, accessibility standards, and SEO guidelines;
  • Coordinate website projects and initiatives, including new feature development, redesigns, and integrations with third-party tools and platforms;
  • Stay informed about industry trends, emerging technologies, and best practices in web development and digital marketing, and apply insights to drive continuous improvement;
  • Provide training and support to internal stakeholders on website tools and processes, ensuring effective utilization and adoption across the organization;
  • Monitor and manage website security, performance, and uptime, including implementing necessary measures to protect against potential threats and vulnerabilities;
  • Analyze website analytics data to identify patterns, trends, and opportunities for optimization, and prepare detailed reports for senior management;
  • Manage relationships with external vendors and agencies, ensuring timely delivery of projects, adherence to budgets, and alignment with the organization's goals;
  • Develop and maintain documentation for website processes, workflows, and best practices to ensure consistency and efficiency in website management and updates; and
  • Other duties as assigned.


Inteleos Attributes

  • Accountable – taking ownership of your work and delivers results. Being responsible for your actions.
  • Collegial – being helpful, respectful, approachable, and team oriented. Building strong working relationships and a positive work environment. Consider the thoughts and opinions of others.
  • Ethical/Integrity– employee is honest and trustworthy when working with colleagues, volunteers, and other stakeholders. Lead by example.
  • Committed to:
  • Creating the global standard of excellence in healthcare and patient safety.
  • Excellence – Strive to excel in everything you do.
  • Quality – Taking the initiative, extra time, care, and vigilance to get the job done right.
  • Continuous Learning
  • Have a Positive “Can-do” Attitude-being ready, available and willing to get the job done and done well.

Supervisory Environment

  • Works under general supervision with broadly defined work objectives.
  • Makes decisions of some complexity regarding work design, projects, etc. which regularly impact the next organizational layer and may impact an organizational function.
  • Work projects and products are subject to management review for content, quality, and appropriateness.
  • Incumbent generally has no formal supervisory responsibility, though they may provide regular work direction to other employees and volunteers.

Work Environment

The incumbent will work at a desk in an office environment or an approved remote location. This position may require evening and weekend hours, as well as occasional travel. There are minimal requirements to lift or move equipment.

Requirements:

Required Education/Experience

  • Bachelor’s Degree or Certification in Web Development, Computer Science, Digital Marketing, or equivalent experience in related field;
  • Minimum of three years managing websites, preferably in a corporate or e-commerce environment;
  • Proficiency in web technologies such as HTML, CSS, JavaScript, and content management systems (e.g., WordPress, Drupal, Magento).

Required Qualifications/ Skills

  • Strong understanding of website analytics tools (e.g., Google Analytics) and SEO principles;
  • Proficiency in web development languages such as HTML, CSS, JavaScript, and experience with front-end frameworks (e.g., React, Angular, Vue.js);
  • Experience with content management systems (CMS) such as WordPress, Joomla, or Drupal, and the ability to customize themes and plugins;
  • Strong understanding of web security best practices and experience implementing measures to protect against potential threats and vulnerabilities;
  • Ability to analyze and interpret data to inform decision-making and optimize website performance;
  • Experience managing relationships with external vendors and agencies, ensuring alignment with project goals and budgets;
  • Excellent project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously;
  • Strong communication and collaboration skills with the ability to work effectively with cross-functional teams;
  • Creative problem-solving abilities and a proactive approach to identifying and resolving issues;
  • Knowledge of web accessibility standards and best practices is a plus; and
  • Familiarity with graphic design principles and tools (e.g., WordPress, Adobe Creative Suite).